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942 all-in-one printer problems
I am having problems with printing to my 942 all-in-one printer from an Inspiron 6000 laptop that runs XP. It has worked great for the three years until this past week. I have uninstalled and reinstalled the printer twice now, to no avail. I did install an Epson printer on my computer a couple of weeks ago, but have uninstalled it due to reading about conflicting drivers. Now it seems I have an Amyuni PDF Converter printer driver on my computer, which I'm not sure how it got there. However when I try to remove the Amyuni driver it will not allow me, saying the driver is in use. I cannot find any Amyuni products on my computer to remove or uninstall.
The errors I receive when trying to print are: 1) The instruction at 0x7c...... referenced memory at....The memory could not be "read"; 2) Spooler Sub App is not working properly and must close.
I have uninstalled the printer using the Dell patch and reinstalled using the procedure listed in this forum by many people. It seems as though some residual Epson driver is left or the mysterious Amyuni driver is causing conflict. Any ideas to help me??
PudgyOne
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Posted July 5th, 2009 15:00
plawless,
You have a few options. We'll try the easy ones first.
Did you try using System Restore and go back to when the printer worked?
The Amyuni driver has something to do with a PDF application which may have been installed when to Epson printer was installed. I don't think it should conflict with the printer.
Disconnect all USB devices.
Please try re-installing the printer this way and then tell us what happens. Please make sure your computer has all the Windows Updates, especially .net framework, which is needed to run many applications. Also make sure you have the latest Java.
Disconnect your printer.
Download and run this patch to completely remove the printer from your computer. Run the patch(a MUST on Vista machines) until it prompts you to restart your computer. (You may have to right click on the patch, left click run as administrator)
Restart your computer.
Download the proper drivers.
XP Drivers
Vista 32-bit drivers
Vista 64-bit Drivers
All other drivers
Install the proper drivers. You'll be prompted when to connect the printer(powered on)
As for scanning, if you have the disk that came with the printer, then insert the Printer disk and stop it from running. Go to My Computer and double click on it. Look for the drive with the Dell disk in it. Right click on it, left click explore. Look for the OCR Folder. In the OCR Folder, there is an Abbyy Folder. right click on setup.exe, that's in the Abbyy Folder and left click run as administrator. This will install the OCR program.
Scanning
Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.
Scanning wirelessly, use the scan buttons on the printer.
Let me know what happens.
Rick
Curiosity, are you the person from CNET?