I am having this same issue, unfortunately you have to have an active warranty or spend money to speak to Dell Pro Support and they are the only ones that are able to assist with this issue.

How long has this been happening for you? This started happening on Tuesday morning for me, it happened after the power went out in the building. Not sure if this is a coincidence or not, but everything else works on the printer, I can even scan through the Dell Documents Hub App on the computer, but not on the printer itself.

Kyle, Windows isn't involved.  The dochub doesn't use Windows.  It straight from the printer to the cloud.  

Same Printer -> Printer - Dell Color Cloud Multifunction Printer H625cdw

Windows isn't involved since its Printer -> DocHub, but I'm on Windows 10, Pro.

Alright, just thought it might be a possibility, thank you for that information. That means it is probably a communication issue with Dell, hopefully we can get a reply from a Dell Agent on here.

SAME - Tuesday morning, it was flawless until then.  

If that's the case, then it's either a Dell communication issue or a Windows Update that caused this service to fail, are you able to find out what update you are on?

@liveconsulting 

Can you also let me know what model printer this is happening on and what Windows Update the computer you are trying to scan to is on? I will provide my information below.

Printer - Dell Color Cloud Multifunction Printer H625cdw

Windows Update(Windows 10 Home) - 19041.630

@liveconsulting 

Had the same issue started this week.

Any information on a solution would be appreciated.

Thanks

Nothing changed, same message, any solutions in the meanwhile

I have the same problem.
the hotline just says we can't help because your warranty has expired.