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michaelvkhuat
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February 6th, 2024 00:00
Replace unsupported Cartridge [32.05]
Hi All,
I keep getting the error "Replace unsupported Cartridge [32.05]" when trying to replace my DELL S5830 Series Laser Printer Cartridge. Suddenly my printer is telling me that I've got an unsupported cartridge. I've taken it out and put the old & several new one back in. Same message. Someone please help!
Do you have any ideas?
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Posted April 19th, 2024 18:27
Have had three S5830 and a S2830 get the same issue. Tried different toner cartridges, firmware updates, issue not fixed still.
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Posted April 24th, 2024 19:56
I've had 5 to 6 printers with this same message with no resolution. Most of my printers are B5460dn models.
Any help to resolve this would be greatly appreciated.
Thanks in advance.
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Posted August 14th, 2024 15:28
I have this problem too. Came suddenly, printer was working fine. Tried cleaning contacts and replacing cartridge with a brand new Dell cartridge. Printer is Dell B3460dn using Mac OS.
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Posted October 13th, 2024 16:23
Sadly, came across this this morning. We had a power outage and every single S5830dn has gone out. Sitting here with hopes of an update
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Posted March 4th, 2025 22:15
I found the fix for our Dell S5830dn:
Turn off the printer and leave it for at least 10 seconds. Press and hold numeric buttons 2+6 while turning the power back on, don't release until the configuration menu progress bar appears - the printer should be entering configuration mode.
In the configuration menu, locate and select "restore factory defaults - out of service erase - erase memory"; wait until the restore progress completes. Turn off the printer when the message prompts.
Wait for at least 10 seconds and turn the printer back on, complete the initial setup - if your cartridge is being recognized now, it worked!
Credit: FakingCold on Reddit
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Posted October 29th, 2025 14:53
@Mark60 This actually worked for me! I turned off the printer, skipped the date/time setup when it restarted, then manually set the correct date and time in the settings. After that, it finally accepted the new cartridge and printed just fine—even though it said it was unsupported before.
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Posted January 15th, 2026 21:05
Brief power outage this morning.
I tried the instructions of j.valencia (4 March 2025, above) and Mvazquez6 (29 Oct 2025). The steps seemed to work OK, but I'm still getting the 32.05 "Replace Unsupported Cartridge" message. I wonder if the outage damaged the printer?
Mark60
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Posted August 26th, 2025 15:53
I just had a total of 7 Dell S5830 fail with this message in a week. I tried a new battery & firmware update nothing worked. I don't have an answer to why or how the printers lost their setting, but I do have the fix.
FIX: When turning the printer on and it will ask you to set the date & time. (Do not waste your time) just click the green check move on. Date & Time must be set within the Menu, setting, click security, and set date & time. After you finish, click home button and turn off the printer wait 5 seconds then turn back on.
fyi...At the error screen you must get back to MENU and go into SETTING (it will kick you back to the error message 10+ time but keep trying.