UNSOLVED
Datasafe online problem
I have received various emails informing me that my datasafe online account (which I'd forgotten I had) was due to expire. I have renewed my subscription but now have received an email telling me that my account has been deactivated as I have not paid my subscription (the money has been taken from my bank account). When I go to the datasafe online web page and try to download the product I get to the stage where I click 'run' and nothing happens. How do I use datasafe to back up my files or how do I get my money back? I've wasted an hour on this this morning.
DELL-Appu S
6 Operator
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3079 Posts
170
0
Posted January 2nd, 2013 01:00
Hi Buz49,
In order to assist in a better way, I would need the some details.
I have added you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.
I am sending you a private message as well. Click on “Inbox” to respond to the message and provide system’s Service Tag and contact details so I may access your system records and check for further course of action. You could also click on Start Conversation to send a private message.
Please reply if you have any questions.