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joolzwolf

updated

12 years ago

J

joolzwolf

15 Posts

0

8472

July 21st, 2014 08:00

Dell DataSafe Online Backup Communications Link Disconnected

I've been receiving an error message when Dell DataSafe Online Backup runs both scheduled and manual. "Communications link disconnected unexpectedly. Check Internet connection."

My Internet connection is fine; I've restarted my laptop; and even reinstalled/repaired the Dell DataSafe software.

Any help would be appreciated.

Thanks.

  • J

    John119

    1 Message

    479

    1

    Posted July 21st, 2014 14:00

    I've been receiving exactly the same error message for 5 days. And just like you, my internet connection is fine and I've restarted my computer, which didn't help. I won't bother to reinstall the software because you have already done that and it didn't help. Something must be wrong at Dell. I hope they get the message soon because there's apparently no Dell support for Dell DataSafe.
  • J

    JL222

    2 Posts

    479

    1

    Posted July 21st, 2014 15:00

    BuEng_1001 is the error code I am getting. Same issue as above. Have tried re-installing. Will call Dell in the morning. 

  • J

    joolzwolf

    15 Posts

    479

    0

    Posted July 21st, 2014 16:00

    Thanks, JL222! :emotion-21:

  • J

    joolzwolf

    15 Posts

    479

    0

    Posted July 21st, 2014 16:00

    I'll keep trying for a few days and if it persists I'll call Dell Tech Support and report back here. They should be supporting the product until June 11, 2015 at which point they will shut down the service.

  • H

    harrywebster

    2 Posts

    479

    0

    Posted July 21st, 2014 20:00

    Finally backed up successfully at 10:30 p.m. (Eastern Time) on July 21.  "Connecting" and "Backing Up" took much longer than normal, but all steps eventually completed successfully.

  • J

    JL222

    2 Posts

    479

    0

    Posted July 22nd, 2014 02:00

    Yes, it seems to be working now. 

  • J

    joolzwolf

    15 Posts

    479

    0

    Posted July 22nd, 2014 06:00

    Yes, I backed up this morning. It did seem to take a bit longer, but successfully nonetheless.

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