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ASG2

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18 years ago

A

ASG2

7 Posts

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496

December 23rd, 2008 10:00

Shortcut Attachments Error

User click on any shortcutted email. Error is

Shortcut error
Cannot open restored message. Error code was -2147221241

We currently have 2 users who get the same error. The rest are fine. We've reinstalled plugin which makes no diference.

Anyone seen this before?
  • R

    RKatwal

    2 Intern

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    600 Posts

    158

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    Posted December 23rd, 2008 16:00

    Hi,

    Can you please discribe EX Server version and client version ? If its 4.81.655 then try installing older version of plug-in on client or call EMC Support, they might be able to assist as there was something found in code some time ago which affected certain client machine.

    In case you have search client from 4.81.564 release try that on the client machine. If this resolves the issue upcoming release of EX patch kit will be able to address the issue for you.

    Thanks,
    Rajan
  • C

    Chatch1

    4 Posts

    158

    0

    Posted December 29th, 2008 14:00

    I had this happen to a few workstations.

    Check the registry path

    HKLM|SOFTWARE\Microsoft\Office\Outlook\Addins\EXOutlookAddin.ShortcutAddin

    Make sure LoadBehavior is 3.

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