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nxc2345

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13 years ago

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nxc2345

3 Posts

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October 18th, 2013 07:00

CD/DVD Drives Disable

I am having an issue where I have multiple Dell PC's on my network (different models of E series) that are disabling the CD/DVD drive.  The computer sees the drive and it is simple enough to walk the end user through re-enabling it, not sure why this is happening though.  We have a policy set it place through KACE to disable USB drives, I don't think that is the issue though.  All the computers are running Windows 7 x64 SP1.  The CD/DVD drives are not USB.


Has anyone else come across this before? 

  • O

    osprey4

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    Posted October 20th, 2013 06:00

    Hi Nxc2345,

    How do you re-enable the drive?

  • N

    nxc2345

    3 Posts

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    Posted October 21st, 2013 07:00

    I can re-enable them by going into Device Manager and right clicking on them and going to enable.

  • O

    osprey4

    6 Operator

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    34230 Posts

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    Posted October 21st, 2013 16:00

    I'm not that familiar with KACE, but how do you know it's not the culprit? Would it be worth turning off policy enforcement and seeing if that fixes the problem?

  • N

    nxc2345

    3 Posts

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    Posted October 22nd, 2013 07:00

    The KACE agent is installed on all the machines (Dell product) in the environment and not all seem to have this issue. 

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