UNSOLVED
Disc is jammed inside computer
I have a Dell Inspiron 17 5759 running windows 10. It is fairly new and still under warranty until November. Tonight was the first time that I attempted to use the CD/DVD Rom and now I have a disc jammed inside the laptop.
I installed the disc into the drive per usual, I thought that it was mounted correctly it was sitting flush in the drive, but the computer didn't seem to be able to read the disc. I tried ejecting it, but the DVD drive ejected, leaving the disc still inside the computer!?
I can see the disc, if I look from underneath the laptop, but can't seem to remove it.
What should I do? Is there any way I can resolve this issue without needing to take the computer in for service?
Thanks.
740
0
Posted April 27th, 2016 11:00
If I remove the drive myself will this void the warranty?
740
0
Posted April 27th, 2016 11:00
Th disk is inside the space where the drive slides in.
740
0
Posted April 27th, 2016 13:00
If I remove the drive myself will this void the warranty?
Mordhena
No.
Bev.
ejn63
11 Legend
•
87468 Posts
•
321253 Points
740
0
Posted April 27th, 2016 05:00
Is the disc inside the drive, or wedged above it?
Either way, remove the drive to have a better chance of extracting the disc without damaging it, the drive or the system:
< >
(service manual).