I have an inspiron 5720 returning the error code shown above, with validation code 97707, hdd failure. My main concern is how to retrieve files from the failed hdd. Whats the procedure,
I have another question; I just installed a brand new hdd, and I'm having issues reinstalling win7 from the dosc image i made several years ago. Any help is greatly appreciated!
We'd need to know what problems you're having. Is the image on a hard drive? DVD? What did you use to create the image? Dell Backup and Recovery? Another program?
I did a disc image on dvd's. Do i need to format the new hdd first? I tried start up repair, and get these error codes; problem signature 01: 6.1.7600.16385
I did a disc image on dvd's. Do i need to format the new hdd first? I tried start up repair, and get these error codes; problem signature 01: 6.1.7600.16385
It is a dell system recovery series of discs, which i made shortly after buying the machine. It seems that without the initial program being present (its a brand new hdd) the installation cannot work.
Its not uncommon for one of the factory burnt DVDs (especially with the older Dell DataSafe Local Backup program) to be corrupt which is why I always recommended upgrading Dell Backup and Recovery to the latest version and making USB media. The older program sometimes had difficulties with different sized HDDs.
At this stage it will be easier for you to clean install Windows 10 TH2, see here for details:
ieee488
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Posted January 30th, 2016 17:00
Buy a SATA to USB adapter. Amazon and Newegg sells them. When used, the hard drive looks like any USB flash drive.