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45 Posts

1329

July 13th, 2007 06:00

find bad disk in DMX

Hi

EMC call me to replace a disk in a DMX3 because they received a callhome alert. I dont have alert message . Where can i find bad disk on ECC ?

thanks

9 Posts

July 13th, 2007 11:00

My only help is to say use symmwin if ECC does not reflect out the error. Maybe you will like to check your alert management?

2 Intern

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385 Posts

July 27th, 2007 05:00

The specific alert within ECC that you need to enable is in the following tree under the Alert Management folder:

Alert Management => Alert Definitions => Storage Agent for Symmetrix => alarms => device => Physical disk drive failure_00

This is a little confusing because it will generate an alert for multiple devices on the drive, but you will know when a drive fails at least.

What this does not catch are cases when an EMC phone home may be generated due to errors on a drive not an actual complete drive failure. In my experience quite a few drive (maybe 25%) of replacements are preventative due to indications that a drive is failing and not an actual failure.

The Remote Support Gateway is supposed to provide some better alerting on EMC dial-home activity which I am very interested to see.

Hope this helps at least a bit.

4 Posts

August 29th, 2007 22:00

Anyway to find disk failure from command line without control center?

Thanks

2 Intern

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219 Posts

September 21st, 2007 07:00

When you have spar-disks, then you can execute following command:
symdisk -sid #### -v -spare_info

Regards,
andreas

9 Posts

March 1st, 2010 14:00

Actually symdisk is a very good command to find out the bad disks in DMX
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