What has happened to Dell?  

I ordered/received 2 Dell Venue 11 Pros along with stylus and mobile keyboard in late November and early December.  One stylus and one mobile keyboard were defective.  Customer support on 12/30/13 said they would send out a replacement for each within 3-5 business days.  Almost a month later and about 5 Dell "courtesy" calls saying they will be her in a few days, I still have no replacements for the two defective accessories I was sent.  This problem in addition to a terrible quality control issue with a Dell monitor I purchased separately is unfortunately proving to me that the Dell of old I loved and admired is no more.  The last "courtesy" call said I should receive the replacement items this week.  However, as the order status page still says "in production" I am not holding out for much hope that the truth was being told.