Browsing the internet I hit a website that bombarded the computer with emails. I downloaded AVG Antivirus and the FakeAlert Virus was detected. The program removed the virus but there are a number of components still active. The primary issues are: no access to desktop background, no access to task list manager, and a high volume of pop ups. I intalled HijackThis and have provided the log below. Please provide help with removing this malware.
Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 8:45:06 PM, on 1/8/2009 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Boot mode: Normal
Welcome. Thank you for using Dell Community Forums.
I am reviewing your log. In the meantime, you can help me by addressing the following:
* Have you have posted this issue on another forum? If so, please provide a link to the topic.
* If you have disabled System Restore in an attempt to begin cleaning malware, please enable it now. We will flush System Restore when we are finished cleaning and we are sure that everything is running smoothly.
* If you are using any cracked software, please remove it. Definition of cracked software HERE.
* If you are using any P2P (file sharing) programs, please remove them before we clean your computer. The nature of such software and the high incidence of malware in files downloaded with them is counter productive to restoring your PC to a healthy state. That includes BitTorrent and similar programs. There is a list HERE.
* If this computer belongs to someone else, do you have authority to apply the fixes we will use?
* Have you already fixed entries using HijackThis? If so, please restore all the backups and then post another log.
* After we begin working, please print or copy all instructions to Notepad in order to assist you when carrying out procedures. Please follow all instructions in sequence. Do not, on your own, install/re-install any programs or run any fixes or scanners that you have not been instructed to use because this may cause conflicts with the tools that I am using. Please note that these fixes are not instantaneous. Most infections require more than one round to properly eradicate.
* During the course of our cleanup please do not do any online work or surfing until we have verified that your system is clean.
* We may be using some specialized tools during our fix. Certain embedded files that are part of legitimate programs or specialized fix tools such as process.exe, restart.exe, SmiUpdate.exe, reboot.exe, ws2fix.exe, prcviewer.exe and nircmd.exe may at times be detected by some anti-virus/anti-malware scanners as a "RiskTool", "Hacking tool", "Potentially unwanted tool", or even "malware (virus/trojan)" when that is not the case. Such programs have legitimate uses in contexts where an authorized user or administrator has knowingly installed it. These detections do not necessarily mean the file is malware or a bad program. It means it has the potential for being misused by others. Anti-virus scanners cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert you or even automatically remove them.
I downloaded AVG Antivirus and the FakeAlert Virus was detected.
What anti-virus were you using before AVG?
* If your replies do not fit in one post while we are handling your issue, please reply to yourself until all text is submitted. It may take several posts.
I look forward to your reply so we can begin cleaning.
Instructions posted for this user are customized for this user only. The tools used may cause damage if used on a computer with different infections. If you think you have similar problems, please post a log at the top of this board to start a new forum topic.
A small box will open, with an explanation about the tool.
Click Yes at the prompt for Optional Scan.
When done, DDS will open two (2) logs
1. DDS.txt 2. Attach.txt
Save both reports to your desktop.
Copy/paste both logs to your reply on the forum.
Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet. Information on A/V control HERE
Here are the two log files. I have re enabled the restore points but did not restart the computer as it took 5 attempts for successful boot up. I did not need to disable AVG to run the logs.
DDS (Ver_09-01-07.01) - NTFSx86 Run by cw6955 at 15:09:34.03 on Fri 01/09/2009 Internet Explorer: 6.0.2900.2180 Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.503.135 [GMT -6:00]
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG. IF REQUESTED, ZIP IT UP & ATTACH IT
DDS (Ver_09-01-07.01)
Microsoft Windows XP Professional Boot Device: \Device\HarddiskVolume2 Install Date: 9/13/2005 5:54:30 PM System Uptime: 1/9/2009 3:03:31 PM (0 hours ago)
Motherboard: Dell Inc. | | 0W9260 Processor: Intel(R) Pentium(R) M processor 1.73GHz | Microprocessor | 1729/133mhz
==== Disk Partitions =========================
C: is FIXED (NTFS) - 34 GiB total, 17.177 GiB free. D: is CDROM ()
==== Disabled Device Manager Items =============
==== System Restore Points ===================
No restore point in system.
==== Installed Programs ======================
Adobe Flash Player 10 ActiveX Adobe Flash Player 9 ActiveX Adobe Reader 7.0 Adobe Shockwave Player Advertisement Service ALPS Touch Pad Driver AT&T Communication Manager AVG Free 8.0 Broadcom Management Programs 2 CDDRV_Installer Conexant D110 MDC V.9x Modem Dell Driver Reset Tool Dell System Restore Digital Line Detect Driver Installer GroupWise 5.5 Enhancement Pack GroupWise Internet Browser Mail Integration HijackThis 2.0.2 Hotfix for Windows Media Format 11 SDK (KB929399) Hotfix for Windows Media Player 11 (KB939683) Hotfix for Windows XP (KB926239) Hotfix for Windows XP (KB952287) HP Memories Disc HP Photo and Imaging 2.0 - All-in-One HP Photo and Imaging 2.0 - All-in-One Drivers HP Photo and Imaging 2.0 - hp psc 2170 series hp psc 2170 series Intel(R) Graphics Media Accelerator Driver for Mobile Intel(R) PROSet/Wireless Software Internal Network Card Power Management Internet Explorer Default Page iTunes Java 2 Runtime Environment, SE v1.4.2_03 KhalInstallWrapper Logitech SetPoint Macromedia Dreamweaver 8 Macromedia Extension Manager Macromedia Fireworks MX 2004 mCore mDriver mDrWiFi mHlpDell Microsoft .NET Framework 1.1 Microsoft .NET Framework 1.1 Hotfix (KB928366) Microsoft .NET Framework 2.0 Service Pack 1 Microsoft Compression Client Pack 1.0 for Windows XP Microsoft Kernel-Mode Driver Framework Feature Pack 1.5 Microsoft Office Professional Edition 2003 Microsoft User-Mode Driver Framework Feature Pack 1.0 Microsoft Visual C++ 2005 Redistributable mIWA mIWCA mLogView mMHouse Modem Helper mPfMgr mPfWiz mProSafe MSN mSSO MSXML 4.0 SP2 (KB927978) MSXML 4.0 SP2 (KB936181) MSXML 4.0 SP2 (KB954430) mToolkit mWlsSafe mXML mZConfig NetWaiting NICI (Shared) U.S./Worldwide (128 bit) (2.7.0-2) NMAS Challenge Response Method NMAS Client Nokia Connectivity Adapter Cable DKU-5 Novell Client for Windows PowerDVD 5.5 QuickSet QuickTime Security Update for Step By Step Interactive Training (KB898458) Security Update for Step By Step Interactive Training (KB923723) Security Update for Windows Media Player (KB911564) Security Update for Windows Media Player (KB952069) Security Update for Windows Media Player 11 (KB936782) Security Update for Windows Media Player 11 (KB954154) Security Update for Windows Media Player 6.4 (KB925398) Security Update for Windows Media Player 9 (KB911565) Security Update for Windows Media Player 9 (KB917734) Security Update for Windows XP (KB883939) Security Update for Windows XP (KB890046) Security Update for Windows XP (KB893066) Security Update for Windows XP (KB893756) Security Update for Windows XP (KB896358) Security Update for Windows XP (KB896422) Security Update for Windows XP (KB896423) Security Update for Windows XP (KB896424) Security Update for Windows XP (KB896428) Security Update for Windows XP (KB899587) Security Update for Windows XP (KB899588) Security Update for Windows XP (KB899589) Security Update for Windows XP (KB899591) Security Update for Windows XP (KB900725) Security Update for Windows XP (KB901017) Security Update for Windows XP (KB901214) Security Update for Windows XP (KB902400) Security Update for Windows XP (KB904706) Security Update for Windows XP (KB905414) Security Update for Windows XP (KB905749) Security Update for Windows XP (KB905915) Security Update for Windows XP (KB908519) Security Update for Windows XP (KB911562) Security Update for Windows XP (KB911567) Security Update for Windows XP (KB911927) Security Update for Windows XP (KB912812) Security Update for Windows XP (KB912919) Security Update for Windows XP (KB913446) Security Update for Windows XP (KB913580) Security Update for Windows XP (KB914388) Security Update for Windows XP (KB914389) Security Update for Windows XP (KB917159) Security Update for Windows XP (KB917344) Security Update for Windows XP (KB917422) Security Update for Windows XP (KB917953) Security Update for Windows XP (KB918118) Security Update for Windows XP (KB918439) Security Update for Windows XP (KB918899) Security Update for Windows XP (KB919007) Security Update for Windows XP (KB920213) Security Update for Windows XP (KB920214) Security Update for Windows XP (KB920670) Security Update for Windows XP (KB920683) Security Update for Windows XP (KB920685) Security Update for Windows XP (KB921398) Security Update for Windows XP (KB921503) Security Update for Windows XP (KB921883) Security Update for Windows XP (KB922616) Security Update for Windows XP (KB922819) Security Update for Windows XP (KB923191) Security Update for Windows XP (KB923414) Security Update for Windows XP (KB923689) Security Update for Windows XP (KB923694) Security Update for Windows XP (KB923980) Security Update for Windows XP (KB924191) Security Update for Windows XP (KB924270) Security Update for Windows XP (KB924496) Security Update for Windows XP (KB924667) Security Update for Windows XP (KB925454) Security Update for Windows XP (KB925486) Security Update for Windows XP (KB925902) Security Update for Windows XP (KB926255) Security Update for Windows XP (KB926436) Security Update for Windows XP (KB927779) Security Update for Windows XP (KB927802) Security Update for Windows XP (KB928090) Security Update for Windows XP (KB928255) Security Update for Windows XP (KB928843) Security Update for Windows XP (KB929123) Security Update for Windows XP (KB929969) Security Update for Windows XP (KB930178) Security Update for Windows XP (KB931261) Security Update for Windows XP (KB931768) Security Update for Windows XP (KB931784) Security Update for Windows XP (KB932168) Security Update for Windows XP (KB933729) Security Update for Windows XP (KB935839) Security Update for Windows XP (KB935840) Security Update for Windows XP (KB936021) Security Update for Windows XP (KB937894) Security Update for Windows XP (KB938127) Security Update for Windows XP (KB938464) Security Update for Windows XP (KB938829) Security Update for Windows XP (KB939653) Security Update for Windows XP (KB941202) Security Update for Windows XP (KB941568) Security Update for Windows XP (KB941569) Security Update for Windows XP (KB941644) Security Update for Windows XP (KB941693) Security Update for Windows XP (KB942615) Security Update for Windows XP (KB943055) Security Update for Windows XP (KB943460) Security Update for Windows XP (KB943485) Security Update for Windows XP (KB944338) Security Update for Windows XP (KB944653) Security Update for Windows XP (KB945553) Security Update for Windows XP (KB946026) Security Update for Windows XP (KB946648) Security Update for Windows XP (KB947864) Security Update for Windows XP (KB948590) Security Update for Windows XP (KB948881) Security Update for Windows XP (KB950749) Security Update for Windows XP (KB950759) Security Update for Windows XP (KB950760) Security Update for Windows XP (KB950762) Security Update for Windows XP (KB950974) Security Update for Windows XP (KB951066) Security Update for Windows XP (KB951376-v2) Security Update for Windows XP (KB951376) Security Update for Windows XP (KB951698) Security Update for Windows XP (KB951748) Security Update for Windows XP (KB952954) Security Update for Windows XP (KB953838) Security Update for Windows XP (KB953839) Security Update for Windows XP (KB954211) Security Update for Windows XP (KB954600) Security Update for Windows XP (KB955069) Security Update for Windows XP (KB956390) Security Update for Windows XP (KB956391) Security Update for Windows XP (KB956802) Security Update for Windows XP (KB956803) Security Update for Windows XP (KB956841) Security Update for Windows XP (KB957095) Security Update for Windows XP (KB957097) Security Update for Windows XP (KB958215) Security Update for Windows XP (KB958644) Security Update for Windows XP (KB960714) SimCity™ Societies SMART Ideas 5 Sonic DLA Sonic RecordNow Audio Sonic RecordNow Copy Sonic RecordNow Data Sonic Update Manager TOSHIBA e-STUDIO350-450 Client Update for Windows XP (KB894391) Update for Windows XP (KB896727) Update for Windows XP (KB898461) Update for Windows XP (KB900485) Update for Windows XP (KB908531) Update for Windows XP (KB910437) Update for Windows XP (KB911280) Update for Windows XP (KB916595) Update for Windows XP (KB920872) Update for Windows XP (KB922582) Update for Windows XP (KB927891) Update for Windows XP (KB930916) Update for Windows XP (KB931836) Update for Windows XP (KB933360) Update for Windows XP (KB936357) Update for Windows XP (KB938828) Update for Windows XP (KB942763) Update for Windows XP (KB942840) Update for Windows XP (KB946627) Update for Windows XP (KB951072-v2) Update for Windows XP (KB955839) WebFldrs XP Windows Genuine Advantage Notifications (KB905474) Windows Installer 3.1 (KB893803) Windows Media Format 11 runtime Windows Media Player 11 Windows NT Messaging Windows XP Hotfix - KB873333 Windows XP Hotfix - KB873339 Windows XP Hotfix - KB885250 Windows XP Hotfix - KB885835 Windows XP Hotfix - KB885836 Windows XP Hotfix - KB885855 Windows XP Hotfix - KB886185 Windows XP Hotfix - KB887472 Windows XP Hotfix - KB887742 Windows XP Hotfix - KB888113 Windows XP Hotfix - KB888302 Windows XP Hotfix - KB888310 Windows XP Hotfix - KB890175 Windows XP Hotfix - KB890859 Windows XP Hotfix - KB891781 Windows XP Hotfix - KB892627 Windows XP Hotfix - KB893056 Windows XP Hotfix - KB893086
==== Event Viewer Messages From Past Week ========
1/4/2009 3:37:22 PM, error: PSched [14103] - QoS [Adapter {82E93021-5BD3-4DC9-AD4E-68ECBF99DC93}]: The netcard driver failed the query for OID_GEN_LINK_SPEED. 1/5/2009 8:29:41 PM, error: Dhcp [1001] - Your computer was not assigned an address from the network (by the DHCP Server) for the Network Card with network address 0013CE150128. The following error occurred: The operation was canceled by the user. . Your computer will continue to try and obtain an address on its own from the network address (DHCP) server. 1/5/2009 10:06:02 PM, error: Service Control Manager [7034] - The iPodService service terminated unexpectedly. It has done this 1 time(s). 1/5/2009 10:07:10 PM, error: Service Control Manager [7034] - The Spectrum24 Event Monitor service terminated unexpectedly. It has done this 1 time(s). 1/5/2009 10:07:17 PM, error: Service Control Manager [7034] - The WLANKEEPER service terminated unexpectedly. It has done this 1 time(s). 1/5/2009 10:08:49 PM, error: Service Control Manager [7034] - The Machine Debug Manager service terminated unexpectedly. It has done this 1 time(s). 1/5/2009 10:52:25 PM, error: Service Control Manager [7034] - The Windows Installer service terminated unexpectedly. It has done this 1 time(s). 1/5/2009 10:54:04 PM, error: Service Control Manager [7031] - The Windows Media Player Network Sharing Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 30000 milliseconds: Restart the service. 1/5/2009 11:16:39 PM, error: Service Control Manager [7031] - The AVG Free8 WatchDog service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 0 milliseconds: Restart the service. 1/6/2009 4:50:40 PM, error: System Error [1003] - Error code 100000d1, parameter1 e1705000, parameter2 00000002, parameter3 00000000, parameter4 aa760d50. 1/6/2009 8:28:04 PM, error: Service Control Manager [7031] - The DCOM Server Process Launcher service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Reboot the machine. 1/6/2009 8:28:04 PM, error: Service Control Manager [7034] - The Terminal Services service terminated unexpectedly. It has done this 1 time(s). 1/8/2009 7:25:26 PM, error: System Error [1003] - Error code 100000d1, parameter1 e1bfa000, parameter2 00000002, parameter3 00000000, parameter4 aa760d50. 1/8/2009 7:33:31 PM, error: System Error [1003] - Error code 100000d1, parameter1 e1b80000, parameter2 00000002, parameter3 00000000, parameter4 aa760d50. 1/9/2009 3:05:10 PM, error: System Error [1003] - Error code 100000d1, parameter1 e1b78000, parameter2 00000002, parameter3 00000000, parameter4 aa760d50. 1/9/2009 3:05:17 PM, error: System Error [1003] - Error code 100000d1, parameter1 e1bdc000, parameter2 00000002, parameter3 00000000, parameter4 aa760d50.
Double-click on mbam-setup.exe to install the application.
When the installation begins, follow the prompts and do not make any changes to default settings.
When installation has finished, make sure you leave both of these checked:
Update Malwarebytes' Anti-Malware
Launch Malwarebytes' Anti-Malware
Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
If an update is found, the program will automatically update itself.
Press the OK button to close that box and continue.
If you encounter any problems while downloading the updates,
manually download them fromhere and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
Make sure the "Perform Quick Scan" option is selected.
Then click on the Scan button.
If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
The scan will begin and "Scan in progress" will show at the top.
It may take some time to complete so please be patient.
When the scan is finished, a message box will say "The scan completed successfully.
Click 'Show Results' to display all objects found".
Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
Click on the Show Results button to see a list of any malware that was found.
Make sure that everything is checked, and click Remove Selected.
When removal is completed, a log report will open in Notepad.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report along with any other requested logs into your next reply and exit MBAM.
Note:-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes.
Please run Hijackthis and post a fresh log. Thanks, and good luck.
Run Disk Cleanup in each user's profile: Click "Start > Programs > Accessories > System Tools > Disk Cleanup" Please make sure only the following are checked:
-- Downloaded Program Files
-- Temporary Internet Files
-- Recycle Bin
-- Temporary Files
Click "OK" and Disk Cleanup will delete those files for you.
Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. It is possible that you may be running Java code in your applications that absolutely require a specific version of the JRE to run. Please follow these steps to remove older version Java components and update.
Scroll down to where it says Java SE Runtime Environment (JRE) 6 Update 11 .
Click the "Download" button to the right.
Check the box that says: "Accept License Agreement".
NOTE: As always during installations, beware of any pre-checked option to install a toolbar. If you do not want it, UNcheck it.
The page will refresh.
Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
Close any programs you may have running - especially your web browser.
Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
Check Java 2 Runtime Environment, SE v1.4.2_03
Click the Remove or Change/Remove button.
Repeat as many times as necessary to remove each of the Java versions. Close Add/Remove.
* In Windows Explorer, navigate to C:\Program Files\Java =this folder. Delete any subfolders. * Do NOT delete C:\Program Files\ JavaVM =this folder, if found!
Reboot your computer once all Java components are removed.
Then from your desktop double-click on jre-6u11-windows-i586-p.exe to install the newest version.
Follow the directions on the F-Secure page for proper Installation.
* You may receive an alert on the address bar at this point to install the ActiveX control. * Click on that alert and then click "Install ActiveX component". * Read the license agreement and click "Accept". * Click "Custom Scan" and be sure the following are checked:
Scan whole System
Scan all files
Scan whole system for rootkits
Scan whole system for spyware
Scan inside archives
Use advanced heuristics
* When the scan completes, click the "I want to decide item by item" button. * For each item found, Select "Disinfect" and click "Next". * When done, click the "Show Report" button, then copy and paste the entire report into your next reply. Please include a fresh HijackThis log and let me know how things are running. If all is running smoothly, we'll flush System Restore, and you'll be good to go.
Please launch HijackThis and place a checkmark nerxt to the following:
O2 - BHO: (no name) - {AD8ABC02-5071-4360-8621-B9F510C22CAE} - C:\WINDOWS\system32\mlJAsQgG.dll (file missing) O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
Close all other windows and click "Fix Checked". Close HijackThis.
Please run Notepad and paste the text between the lines into a new file. Do not copy the dotted lines. * Make sure that Word Wrap is turned off in Notepad - (click the Format menu and uncheck Word Wrap)
Important: Make sure there are NO blank lines before Windows Registry Editor Version 5.00 Make sure there is one blank line at the end of the file.
------------------------------------------------------------------------------------------ Windows Registry Editor Version 5.00
Make sure that you have copied all of the text (e.g. Don't miss the first 'W'.) Save the file to the desktop as fix.reg and make sure the "Save as Type" field says "All Files". Then please go to the desktop and double-click on fix.reg, and click Yes to merge it with the registry.
Finally, REBOOT. Please post a fresh HijackThis log and let me know how things are running.
Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 8:40:28 PM, on 1/15/2009 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Boot mode: Normal
Bugbatter
4 Apprentice
•
20487 Posts
652
0
Posted January 9th, 2009 02:00
Welcome. Thank you for using Dell Community Forums.
I am reviewing your log. In the meantime, you can help me by addressing the following:
* Have you have posted this issue on another forum? If so, please provide a link to the topic.
* If you have disabled System Restore in an attempt to begin cleaning malware, please enable it now. We will flush System Restore when we are finished cleaning and we are sure that everything is running smoothly.
* If you are using any cracked software, please remove it. Definition of cracked software HERE.
* If you are using any P2P (file sharing) programs, please remove them before we clean your computer. The nature of such software and the high incidence of malware in files downloaded with them is counter productive to restoring your PC to a healthy state. That includes BitTorrent and similar programs. There is a list HERE.
* If this computer belongs to someone else, do you have authority to apply the fixes we will use?
* Have you already fixed entries using HijackThis? If so, please restore all the backups and then post another log.
* After we begin working, please print or copy all instructions to Notepad in order to assist you when carrying out procedures. Please follow all instructions in sequence. Do not, on your own, install/re-install any programs or run any fixes or scanners that you have not been instructed to use because this may cause conflicts with the tools that I am using. Please note that these fixes are not instantaneous. Most infections require more than one round to properly eradicate.
* During the course of our cleanup please do not do any online work or surfing until we have verified that your system is clean.
* We may be using some specialized tools during our fix. Certain embedded files that are part of legitimate programs or specialized fix tools such as process.exe, restart.exe, SmiUpdate.exe, reboot.exe, ws2fix.exe, prcviewer.exe and nircmd.exe may at times be detected by some anti-virus/anti-malware scanners as a "RiskTool", "Hacking tool", "Potentially unwanted tool", or even "malware (virus/trojan)" when that is not the case. Such programs have legitimate uses in contexts where an authorized user or administrator has knowingly installed it. These detections do not necessarily mean the file is malware or a bad program. It means it has the potential for being misused by others. Anti-virus scanners cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert you or even automatically remove them.
What anti-virus were you using before AVG?
* If your replies do not fit in one post while we are handling your issue, please reply to yourself until all text is submitted. It may take several posts.
I look forward to your reply so we can begin cleaning.
Instructions posted for this user are customized for this user only. The tools used may cause damage if used on a computer with different infections. If you think you have similar problems, please post a log at the top of this board to start a new forum topic.