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matteo_marchett

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matteo_marchett

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January 16th, 2015 08:00

Unable to install USM

Windows 7 64 bit, following packages installed (all 32 bit):

java-versions.jpg

Having the following error trying to install USM versions 1.3.3.1.0072 and 1.3.5.1.0081:

java-error.jpg

What can I do?

Thanks

  • petlab31

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    Posted January 16th, 2015 08:00

    Sorry, I'm not much help, but I have the exact same issue. I even stood-up a Win7 32-bit vm with Java 1.7 and still get that message. My co-worker just successfully installed on a friggin XP machine with IE 7. How ridiculous is that.

  • Rainer_EMC

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    Posted January 16th, 2015 11:00

    See knowledgebase 194696

    Workaround is to uninstall JRE 1.8 before USM installation

  • matteo_marchett

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    Posted January 19th, 2015 06:00

    Cool, unistalling JRE 1.8 worked fine.

    Thanks for your help!

  • Rainer_EMC

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    Posted January 19th, 2015 07:00

    Your’re welcome

    That was an easy find the knowledgebase