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Service tag not recognized
My Vostro's service tag is not recognized by Dell.
Auto detection at dell.com/support shows my service tag, but it cannot be added to My Dell due to 'invalid service tag'. If I call Dell support, the agents didn't help me without the 'correct' service tag.
Can someone from Dell register my service tag in your system??? I purchased a new Vostro 5502 on 17 June 2021.
If the system was purchased direct from Dell, it can take a few days for a new service tag to appear in the database.
If it came from anywhere else, contact the seller for an explanation; if one is not forthcoming, return the system for a refund.
lostineu
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Posted July 8th, 2021 00:00
The problem solved. (I purchased the Vostro via a reseller)
I already ordered the extended warranty. According to the reseller the order was rejected by Dell due to invalid service tag.
At the same time I contacted community moderator for help. I sent a screenshot of the BIOS which shows the service tag.
Two days later my service tag is recognized at dell.com. It is 3 weeks from the date of purchase.