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Ijaz.M

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14 years ago

IM

Ijaz.M

2 Posts

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15689

February 28th, 2013 18:00

Backup & Recovery Problem

I have bought a new dell laptop and want to make the initial recovery media disk. when i try to do so on the dell backup and recovery software it detects the blank DVD with a green tick but the Start button cannot be pressed. I tried updating the software but it is upto date. please help me make a new Back Up.

Thank You

  • DJ

    DELL-Jaideep C

    1 Message

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    Posted March 4th, 2013 00:00

    Hi Ijaz.M,

    I believe that your laptop has windows 8, please try the following steps.

    • Please ensure all windows updates are installed.
    • Press the Windows button from your keyboard.
    • Type ‘Windows’ and follow the on screen instructions.

    In case the issue still persists, update the BIOS:

    Note: Please save any unsaved data as your system will restart automatically after updating the BIOS. Disconnect all the external peripherals like printer, camera, scanner, external hard drive, flash drive etc. Also, the battery should be charged 10% or above.

    • Click on the link:  http://dell.to/QjjZDA
    • Enter your system's ‘Service tag’.
    • Go to 'BIOS' and select the BIOS.
    • Click on 'Download Now'.
    • Select 'Single-file Download' and click on 'Continue'.
    • Click on 'Run' and follow the on screen instructions.

    You can try to uninstall and re-install ‘Dell Backup and Recovery Software’. Follow these steps:

    • Press Windows+ 'X' key on the keyboard.
    • Select 'Programs and Features' from the context menu that appears on the left bottom corner.
    • Scroll and search for ‘Dell Backup and Recovery’ software from the application list.
    • Right click on it and click on ‘uninstall’.
    • Download and reinstall the latest version of dell backup and recovery from the following link: http://bit.ly/UUjIs0

    Please try these steps and share the status. Please reply for any further questions.

  • P

    Philip_Yip

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    16052 Posts

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    Posted March 4th, 2013 13:00

    I would also recommend making a supplementary backup on an external hard drive using Acronis. See Section 3 of Windows Reinstallation Guide:

    http://philipyip.wordpress.com/dell-community-forums/

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