I keep getting a blue screen with the following error:
A problem has been detected and windows has been shut down to prevent damage to your computer.
If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:
Disable or uninstall any anti-virus, disk degragmentation or backup utilities. Check your hard drive configuration, and check for any updated drivers. Run CHKDSK /F to check for hard drive corruption, and then restart your computer.
I've tried restarting the computer with every option it gives but I still end up back at the blue screen. I've also tried doing a BIOS udpate which would have changed the existing BIOS to the same one but there was a problem reading Drive A. I have no idea how I can "Disable or uninstall any anti-virus, disk degragmentation or backup utilities. Check your hard drive configuration, and check for any updated drivers. Run CHKDSK /F to check for hard drive corruption, and then restart your computer." unless I can get to a screen that actually allows me to do something.
I've tried this but it still takes me to the blue screen. I've tried EVERY single option it gives me and ALWAYS end back up at the blue screen. This problem arose after installing McAfee Security Center that is available to Comacast users. I just spoke to a live tech at mcafee.com they said it's an issue with the XP OS and they told me to contact Dell. Any other ideas of what I can do?
You will have to restart your computer anf hit F8 when it first boot's a window will pop up and go to last know good configuaration(your most resent setting that worked) it seeem's one of the windows update's is messed up I think it's the IDE controller update but that will get you going again
Can't get past the blue screen to access any of that. Trying the BIOS udpate again now. Dell live tech support still hasn't come online for me. Going on one hour waiting for them.
I'm making the 6 XP start up disks on floppys right now as was suggested in the microsoft link you sent me. i'll let you know how it turns out. I greatly appreciate your help!
mgrippo13
9 Posts
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Posted February 17th, 2007 20:00