First of all, make your thread title indicate the content of your message.

 

Second, learn to spell and capitalize. I don't really feel like taking the time to help you if you can't take the time to consider grammar.

 

 

If the problem occurred when you were updating your BIOS, then you probably have a corrupted BIOS installation. The BIOS is the code off of which your motherboard runs. There is no home solution to this and you will need to ship your notebook or computer (maybe just the motherboard) back to dell so they can flash it with the correct and complete BIOS.

They may actually send a tech to your house to replace the mobo if the bad flash occured using a Dell supplied BIOS update.  You'll need to get on the phone with them to resolve the issue.  There's nothing the community can do if you can't enter the boot cycle.  Just out of curiosity, do your diagnostic lights indicate anything?

What do you want the service tag for? That info should never be posted.

You can type in the service tag at Dell.com and get the model and specs that way. :smileyhappy:

 

Sorry...I support over 5000 Dell computers and I'm used to asking for the service tag when I need to know more about a computer that I am working on or might be helping out with.

What model is your computer?

 

Model? Service Tag?

 

We need a little idea of what machine we are working with.

 

Thanks

No problem, I was just suggesting the poster not post that info for eveyone to see. Your post could've stated that or you could've sent a pm to that effect. Sorry if that came off wrong.

Jag989

Give the OP a break. You don't know his (or hers) circumstances.

Jumping all over a first time poster is asinine.

Hey ok i am working with a Dimension E521 Desktop

 

 

also when i called dell technical support the man that answered and made me take apart my pc ,  told me to take out memory cards and remove hardrive connections to the motherboard and stuff like that. Also i told him that i am not trained to do this and that I purchased extended warranty for somebody to come to my house( that is trained) to do this for me as i dont feel comfortable doing this.I payed for a service im not getting. He told me  that we have to find the problem before we send somebody over.

 

so i dont know what to do. Aall the above posts were great thank you very much,

 

Thanks you to all

 

and i apologize for my poor grammar

 

Millerbus

 

where can i get the info for my pc off this site

 

i have the service tag and all but where can i punch it in

 

thanks

again

millerbusss