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Crossmen81

updated

23 years ago

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7579

February 6th, 2004 23:00

Missing Program File?

I have Windows XP and the Norton SystemWorks that I use the "One Button Checkup." Everything checks out fine except for "Program Integrity Scan." It says there is 1 problem, missing program file. When I click on for more detail, this is what it says I am missing;
"C:\Program Files\common
Files\InstallShield\Professional\Run Tim\0701\Intell32\DotNetinstaller.exe"
Cannot Access a Necessary file,
"mscoree.dll."

What does this mean and do I need it?
Thanks,
Sandy
  • Chik

    453 Posts

    234

    0

    Posted February 7th, 2004 02:00

    Symantec say you can ignore the message:
    missing file mscoree.dll

    Open Norton WinDoctor.
    If the Norton WinDoctor Wizard does not start automatically, then in the main Norton WinDoctor window, click Scan.
    In the Norton WinDoctor Wizard window, select "Perform all Norton WinDoctor tests (recommended)."
    Click Next.
    When WinDoctor has finished checking your system, click Next to examine the results.
    Click Finish.
    In the main Norton WinDoctor window, click the Problems button.
    Under Problems Found, click the problem for the missing file, mscoree.dll.
    Right-click the problem for the missing file, then click Problem Details.
    Under Details, right-click the entry you want ignored, then click "Ignore Selected Problem."
    Click Repair All > Yes to continue.
    Exit Norton WinDoctor.

  • 234

    0

    Posted February 7th, 2004 13:00

    The thing that has me puzzled is why is it doing it now? I've had it on my system for a while with no problems.

    Sandy
  • 234

    0

    Posted February 7th, 2004 13:00

    Thanks, I emailed Symantecs and this is their reply;
    Situation:
    You see the following message after you run a WinDoctor diagnostic scan from within Norton SystemWorks:

    Missing file: "C:\Program Files\Common Files\InstallShield\Professional\RunTime\0700\Intel32\DotNetInstaller.exe" cannot access a necessary file, "mscoree.dll."

    Solution:
    This message can safely be ignored. InstallShield is not really trying to use the file DotNetInstaller.exe without .NET Framework being installed. The DotNetInstaller.exe file is merely cached in the engine location for future use.

    Follow the steps below to ignore the problem reported in WinDoctor.

    To prevent Norton WinDoctor from repairing the problem

    1. Open Norton WinDoctor.
    2. If the Norton WinDoctor Wizard does not start automatically, then in the main Norton WinDoctor window, click Scan.
    3. In the Norton WinDoctor Wizard window, select "Perform all Norton WinDoctor tests (recommended)."
    4. Click Next.
    5. When WinDoctor has finished checking your system, click Next to examine the results.
    6. Click Finish.
    7. In the main Norton WinDoctor window, click the Problems button.
    8. Under Problems Found, click the problem for the missing file, mscoree.dll.
    9. Right-click the problem for the missing file, then click Problem Details.
    10. Under Details, right-click the entry you want ignored, then click "Ignore Selected Problem."
    11. Click Repair All > Yes to continue.
    12. Exit Norton WinDoctor.


    Each time you run Norton WinDoctor, this problem is ignored.

    Sandy
  • Chik

    453 Posts

    234

    0

    Posted February 7th, 2004 17:00

    Sandy-

    Maybe when you used live update it installed an upgrade to one of the components of system works causing this problem.

    -chik