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bluetomatoes
8 Posts
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18600
October 31st, 2003 10:00
MSN Explorer Login problems
I am having problems logging on to MSN explorer. When I try to login, I receive a message that says "We were not able to log you in. There may be a problem with our service or your internet connection." However, I am able to access the internet through IE.
As well, I am unable to sign in to MSN messanger or Hotmail. When I try to sign in to messanger, I receive this message: "Sorry, we could not sign you in because the sign-in name you entered doesn't exist or your pass word is incorrect. 0x81000303." However, I have determined that neither of these is the case. I am able to sign in to my Hotmail account on other computers.
Any help that anyone could give me would be greatly appreciated! Thanks.
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Posted October 31st, 2003 21:00
Thanks for the reply. Unfortunately I am quite computer-illiterate. I could not find out what version of MSN explorer I have, but the version of MSN messanger is 6.1 (6.1.0155).1543
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Posted October 31st, 2003 21:00
Do you use RoadRunner or Brighthouse for your internet provider ?1547
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Posted October 31st, 2003 23:00
Thanks for your reply also. No, I do not use Roadrunner or Brighthouse. Instead we have Execulink. My computer is part of a network. And of 4 computers, mine is the only one with this problem.1547
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Posted November 1st, 2003 13:00
I have just determined that I am not able to access certain sites that require a secure connection. I am wondering if this might be part of the problem.1547
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Posted November 1st, 2003 14:00
That's an indication that you need to discuss this with your network administrator. If there is a firewall installed on the network that could be the issue do to filtering also your permissions may not allow you to open secure sites.1547
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Posted November 1st, 2003 15:00
Thanks for the tip. However, my 'network' consists of 4 computers within my home. I suppose that means that I am the network administrator. I am of no help. We do not have a firewall, so I guess we're still searching for answers.Message Edited by bluetomatoes on 11-01-2003 11:09 AM
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Posted November 1st, 2003 17:00
I too am having great problems with MSN internet Explorer. I have an Inspiron 5100 that came with MSNEX. I want to upgrade to MSN 8 and cannot. I have been through the help line with MSN and they stated to turn off the MSN explorer and that should help. Well I did that and it still did not work. I am at my wits end because my whole reason to buying this laptop was to take work away from work..and I use MSN 8. I can't dial up when using MSN either. I get an error code. Does anyone have any clue????. Dell has been no help either, I got pushed to the side.1547
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Posted November 1st, 2003 19:00
Hopefully we have the same problem, so we can get this figured out together! Just a quick question: can you get on to the internet using a different browser, like Internet Explorer? and if so, are you able to access secure sites?538
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Posted November 21st, 2003 17:00
I have the same or at least a very similar problem.
Prior to this, we had this problem with one of four email accounts on this same PC.
I can access the internet, yet cannot reach my email accounts.....
Have either of you found solutions?
pskelley
933 Posts
1543
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Posted October 31st, 2003 19:00
Which version of MSN Explorer are you using? Help & Settings and About MSN should give you the version number.
Windows Xp Professional
5.1.2600 Service Pack Build 2600
Dimension 4550 X-86 based PC
Bios A03, 11/12/2002
Pentium 4 2.0Ghz
256MB RAM
IE 6.0