Help

Start a discussion
UNSOLVED

s.j

updated

10 years ago

SJ

s.j

3 Posts

0

3445

February 13th, 2017 22:00

Need help regarding OS

Hi There,

I could not find exact solution through the forum or internet. So posting my question here.

I have A dell Inspiron 5542. It came loaded with windows 8.1. (the dell site shows this when service tag is entered. but does not specify which version ? home/professional/enterprise and which English US or UK.)

I upgraded the windows to 10, when the upgrade from Microsoft was available. It went well.

But unfortunately I did not note the version of windows nor do I remember it.

There was a HDD crash later, loosing the version and the license key. The new HDD mounted, but not sure about which windows version to install.

Please suggest so that I can restore the OEM licensed windows 10 on the laptop.

Regards


s.j

  • P

    Philip_Yip

    11 Legend

    •

    16052 Posts

    •

    65915 Points

    355

    0

    Posted February 14th, 2017 09:00

    The issues with installation media have been fixed with Windows 10 build 14393. The Windows 10 .iso will automatically input your Windows 8.1 Edition OEM key present in your MSDM ACPI table that's embedded in the systems UEFI BIOS.  It will then automatically select the correct Edition of Windows 10 OEM to install. To Download the 14393 RS1 .iso follow my instructions here:

    http://dellwindowsreinstallationguide.com/download-windows-10-oem-and-retail-iso/

  • SJ

    s.j

    3 Posts

    355

    0

    Posted February 20th, 2017 23:00

    Thanks Philip.

    I have read the document, but still have one doubt.  I am not really sure, the key for windows 8.1 is for which version (home, pro or something else.)

    When installing clean way selection of version is important. How do i know?

    Can I find out somehow the version on original windows 8.1??

    Regards,

    SJ

  • SJ

    s.j

    3 Posts

    355

    0

    Posted February 20th, 2017 23:00

    one more thing, i have downloaded windows 10 ISO earlier, before approaching this forum.

  • P

    Philip_Yip

    11 Legend

    •

    16052 Posts

    •

    65915 Points

    355

    0

    Posted February 21st, 2017 10:00

    The Windows 10 14393 should automatically input Windows 8 OEM, Windows 8.1 OEM and Windows 10 OEM keys automatically and install the correct Edition of Windows 10. With the earlier Windows 8.1 .iso it was a case of trial/error. The correct .iso automatically input your product key the wrong .iso asked for a product key.

Dell Support Resources

Latest Solutions

View More