If anyone read my last post it went a little something like this:
"I just bought a new hard drive for my inspiron 6000, and it didn't
run.
I used my old hard drive to go on dell forums and i was told to use my
windows XP CD to boot my computer
But...Dell is a pain in the neck and didn't give me an XP CD with my
laptop, so I had to use an old CD that was a lot older than the most
recent Service Pack
So I booted my laptop up and nothing worked, so I went back online and
found out I needed to download the drivers off the dell website. Go
figure
I downloaded everything that I needed and now my computer is saying
that I don't have a genuine copy and I need to activate my version.
So I try to activate, but my product key isn't right, even though I
checked and I know it is right
So I look through the help section and it says that I have to purchase
a code from 90-200$
Ugh
So i Go back onto Dell Forums, and I am told to email or chat with a
Dell representative and they should give me a recent Windows XP CD for
FREE
Now I am excited
So I try to chat, but no I need to enter my service tag number. I put
it in, and what do you know, my fricking hardware service account
expired or whatever it is. Email had the same problem.
Is there any way to successfully get a new hard drive without
purchasing anything...but the hard drive?
Now every time I log on I'm getting warnings that I only have 23 days
left to activate, and I can't run Windows Update ,which will help my
computer become up to date, without activating.
If there is anything that I can do without paying Dell any more money,
it would be very appreciated if anyone filled me in"
I got a few emails saying that some people replied, and I would have loved to read their replys, but unfortunately my post was deleted because I sweared in it. So if anyone would like to rereply that would be cool
Most new retail hard drives come with a hard drive clone utility, which will create a replica of your old drive on the new one.
When you input the product key, are you using the one from the sticker on your Dell? Have you tried calling MS about the activation? And... rather than chat with Dell, you may have to call....
Good luck. Fortunately, Dell realized the error in its ways regarding not sending the disks, and now does send them.
You mean the "fricking hardware service" is not a direct quote from Dell's customer support????? HAHAHA
OP:
When you log into chat, use your customer number, not the service tag... I got into a chat session just now using my customer number, and my warranty has been finished for over two years....
And... I was able to order a replacement Windows XP Home CD in the chat, so it is very possible. (I have original, but the replacement will have SP2, saving me time)
Wow dell Chat is aggrivating. Which support should I use, because I've already had three people try to change me to a different support but the chat died...
Here is a procedure to copy a file and then restore it and you will be activated and you won't have to keep reactivating with Microsoft. I got this from the Windows XP newsletter (not a Microsoft zine).
Well after getting redirected a pantsload of times, I finally talked to one of the Indians working in technical support and they're sending me all the CDs that I need.
Thanks for everyone's help
And dont get me wrong, i don't hate Indian people, it's just funny how Dell can't have Americans do it:smileyvery-happy:
tommyo1954
1527 Posts
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Posted July 15th, 2007 15:00