UNSOLVED
xps8700 and windows 10 upgrade problem
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Posted by
lnjr
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I have the Dell XPS 8700 and have been trying for days to get the windows 10 upgrade. All of my drivers and the bios are up to date and I have followed every possible suggestion including disabling the firewall and anti-virus while trying to get the upgrade but I can't get the upgrade.
For my first attempt:
After getting the screen for the agreement and clicking yes I then got a screen stating that Windows 10 could not be installed - we couldn't update the system reserved partition.
The next time I tried I got the same error and when I went to Windows updates, reviewed the updates there was a message that it failed and the information gave me the failure number 80240020.
I did search that error/failure number and did all that was suggested and then tried again. But 3 times now I have tried and keep getting the error code 0xc1900200.
I have checked and my computer is compatible - even the dell site states that, all drivers and bios are updated. I have done everything I can think of to get this free upgrade yet, complete. Shortly after purchasing the computer I heard about the new operating system and just knew I should have waited to get a new computer and then I heard about the free upgrade so I wasn't worried. But no matter what I have tried it will not work.
I have checked the compatibility report and even ran it again and it states that my computer is completely compatible.
Does anyone have any suggestions. If I could have afford it, I would have gotten a longer warranty and gone to Dell about this issue (but when you are barely scraping by as it is, one simply can't manage to find any money to be able to purchase a longer warranty)
Any suggestions would be greatly appreciated.
I have tried multiple times over the past week to do this upgrade with absolutely no success and I have checked to make sure everything is completely up to date both at the Dell link and for anything else on my computer.
I tried again last night and got the following error codes when I checked
Upgrade to Windows 10 Home, version 1511, 10586
Installation date: 6/8/2016 7:12 PM
Installation status: Failed
Error details: Code C1900200
Update type: Important
Install the next version of Windows.
More information:
Help and Support:
http://go.microsoft.com/fwlink/?LinkId=507417
Upgrade to Windows 10 Home, version 1511, 10586
Installation date: 6/8/2016 6:38 PM
Installation status: Failed
Error details: Code 80240020
Update type: Important
Install the next version of Windows.
More information:
Help and Support:
http://go.microsoft.com/fwlink/?LinkId=507417
Upgrade to Windows 10 Home, version 1511, 10586
Installation date: 6/8/2016 6:28 PM
Installation status: Canceled
Error details: Code 8024000B
Update type: Important
Install the next version of Windows.
More information:
Help and Support:
http://go.microsoft.com/fwlink/?LinkId=507417
Upgrade to Windows 10 Home, version 1511, 10586
Installation date: 6/8/2016 6:28 PM
Installation status: Canceled
Error details: Code 8024000B
Update type: Important
Install the next version of Windows.
More information:
Help and Support:
http://go.microsoft.com/fwlink/?LinkId=507417
I have researched each and every error code I have gotten and done everything that has been suggested and MS has not been much help either.
I did download the .iso file today and burned it to a dvd.
I will have to look for information on doing a clean install and try doing it that way. I have made a system image of my computer each and every day after making any changes at all and before attempting the upgrade. I guess that trying a clean install is what I will have to try.
I didn't realize a clean install would work with my product key from windows 8.1
Thanks So Very Much :)
lorein0688
35 Posts
1597
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Posted June 5th, 2017 00:00
If you have checked the compatibility mode and there is no any issue, the entire drivers are updated and no any problem related to the space then it is recommended to check the reserved partition size and expand the size of the partition. In many cases users are getting the error due to this issue.
And also disconnect the external hard drive while upgrading your system.
The entire information is taken from: http://www.fixwindowserrors.biz/blog/fix-upgrade-error-0xc1900200/?utm_source=forum&utm_medium=ref&utm_campaign=bl
Mary G
6 Operator
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20095 Posts
1597
0
Posted June 9th, 2016 14:00
The 8700 is a perfect candidate for windows 10. You can download the windows 10 iso file using the Create Media site at MS, burn it to disk and do a clean install. Skip the "enter a product key" prompt at the first screen and activate later after the install is complete. Windows 10 will retrieve your embedded key. You will have to reinstall all your non windows programs and files after a clean install, so make copies. A system image beforehand is also a good idea.
Dell has all the drivers needed for your model. Visit the download site after the upgrade.