can you please signout and signin on your iphone client settings page.

Figured out my issue. When I restart my laptop, the PocketCloud client starts with Windows but it requires that i go to Control Panel-> Administrative Tools->Services to start the service. Is there an easier way to start PocketCloud without going through this process?

Service should start automatically without user intervention. Can you please give me below details?

1. Does this issue happens on every restart? 
2. Which windows operating system are you running?

Yes it happens with every restart and I am running Windows 7 Enterprise. Thanks for the speedy response.

Any thoughts?

if service is stopped , you should not be seeing autodiscovery on ipad as well.

Hi Blacknote, There is a power settings on the desktop (control panel) that you can change to "never sleep" . I have seen the issue where if the system goes to sleep, you cant see the connections.

No dice on this solution either. I will try to uninstall/install to see if that helps. I will let you know.

Power settings are already set to 'never sleep'. 
I realized I am having this issue with the iPad and my iPhone. Seems as though the service doesn't start when I start Windows. I have to manually go in and start it. If this is standard, I will have to deal with it but I would like for the desktop companion to start as soon as I boot my laptop. Thanks again for any assistance you can provide.

Hello Blacknote,

This is not a standard or expected behaviour from the service and unfortunately we could not reproduce this issue in our environment. So we need some more details.
1. Is the startup type for Wyse PocketCloud Service is "Automatic". You can find the type in the "startup type" column of Wyse PocketCloud service entry in service manager. To start service manager you can run the services tool located in control panel-administrative tools->services

You can also do a temprory work around until we fix this issue.
1. Run the services tool located in control panel-administrative tools-services.
2.Right click on WysePocketcloud service.
3.Click on properties.
4.Click on the Recovery tab.
5. Update first failure option to restart service.
6. Update second failure option to restart service.
7. Update reset failure count to 1 day

Hope this helps