‎Pocket Cloud Windows Companion doesn't recognize browser proxy settings? | DELL Technologies

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spazthecat

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11 years ago

spazthecat

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August 5th, 2015 06:00

Pocket Cloud Windows Companion doesn't recognize browser proxy settings?

Pocket Cloud Windows Companion doesn't recognize browser proxy settings?

Hi,

I have the Pocket Cloud Windows Companion installed on a Windows 7 machine that sits behind a corporate proxy/firewall. The proxy settings are governed by GP and are set to "auto detect".

Should Pocket Could Windows Companion discover the proxy server automatically? Every time I try to login to my google account it fails.

Is there a log file somewhere I could check to see why it is failing? Does it look to a certain registry key for it's proxy settings that I could look at or set manually?

Thanks,

Andy

R
Rmontalvo1
623 Posts
2557
0
Posted August 10th, 2015 05:00
Spaz,
We currently don't support proxy servers. This will be resolved soon.

Roger Montalvo
Visit our Dell Wyse Thin Client Knowledge Base and Manuals web site at www.wyse.com/KB
Visit our Dell Wyse PocketCloud Knowledge Base and Manuals web site at http://pocketcloudsupport.wyse.com/forums
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W2
Woody-2015
2 Posts
2557
0
Posted August 10th, 2015 09:00
Originally Posted by RMontalvo

Spaz,
We currently don't support proxy servers. This will be resolved soon.

Hi Roger,

Has there been any progress with the support of proxy servers, as it has been 3 months since you indicated this would be supported "soon".
Thank you.
Christian
R
Rmontalvo1
623 Posts
2561
0
Posted August 11th, 2015 02:00
I pinged the development team, but they do not have a release date available for this feature. I will provide the information as soon as I get it.

Roger Montalvo
Visit our Dell Wyse Thin Client Knowledge Base and Manuals web site at www.wyse.com/KB
Visit our Dell Wyse PocketCloud Knowledge Base and Manuals web site at http://pocketcloudsupport.wyse.com/forums
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H2
Heath-2015
5 Posts
2561
0
Posted August 11th, 2015 02:00
I need this ASAP too. Can you please indicate time lines... And change the apps description in iTunes to reflect this possibly?
W2
Weasel-2015
1 Message
2557
0
Posted August 11th, 2015 02:00
Roger / Wyse Support -
I would also like to understand what the timeline is on the support of Proxy servers. At the very least you should make it clear on your site and on the App store that you do not support the use of Proxy for the Microsoft client. Looks like I am going to have to stay with Citrix Receiver... :-(
-Eric
W2
Woody-2015
2 Posts
2557
0
Posted August 11th, 2015 02:00
***Bump***
H2
Heath-2015
5 Posts
2561
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Posted August 11th, 2015 03:00
Originally Posted by Suchitha

Hi heath, I will forward this information to higher authority ASAP.

Thanks Suchitha, we really need a corporate solution that isn't Teamviewer urgently
S
Suchitha
925 Posts
581
0
Posted August 11th, 2015 03:00
I have shared the information with team. Will update you . Thank you!

Wyse PocketCloud Team
H2
Heath-2015
5 Posts
581
0
Posted August 11th, 2015 03:00
bump........
S
Suchitha
925 Posts
2561
0
Posted August 11th, 2015 03:00
Hi Heath, I have forwarded this thread details. Thank you for your interest in improving our product!

Wyse PocketCloud Team