UNSOLVED

KramarSenior

updated

9 years ago

0

956

January 25th, 2018 00:00

FROZEN TERMINALS

Hello guys,

we are using a couple of Wyse 3040 terminals with 8.4_110 version on board. Our employees are connected to our M$ Server 2012 and, here is a weird thing, again. Every day, at the exact same time which is 15:52 PM terminal is stopping work and I have to restart it. I have 6 devices in motion in my firm, but this thing happens only on two of them, the second one had this thing first time 2 days ago. I am trying to deal with it on my own, but I am running out of ideas. I was watching system logs while this time and I got this:

RDP: Tsgw: data type 000c is not supported!

and then remote desktop stopped working.  Any idea what does it mean?

I will appreciate any thought.

  • RMontalvo

    2 Intern

    560 Posts

    864

    0

    Posted February 2nd, 2018 10:00

    You may want to upgrade to 8.4_112. I don't know if you are using wired or wireless connections, but some connection issue where resolved with this issue

  • 847

    0

    Posted February 7th, 2018 04:00

    Thank You for a reply!

    Yes, we did update to version 8.112 but it didn't help.We were using a wireless connection but after this jumped for a wired connection but it didn't help also.

     

     

    I am not an administrator and I don't know if it is a problem on our network or even I don't understand what this TSG (terminal server gate) means ;/.