UNSOLVED

Christian Otzipka

updated

3 years ago

CO

Christian Otzipka

1 Rookie

2 Posts

0

4535

May 20th, 2021 23:00

XPS 8940 overheating

Hello everyone,

 

my two month old Dell XPS 8940 is constantly overheating. The CPU is reaching a maximum temp of 97°C before it throttles down and greatly reduces its performance.

This seems to be a issues with all produced XPS 8940 and I  only see one option. Returning the device to Dell. However the technical support is not helpful and not offering me to return the defective device.

Any Ideas from this great community?

  • Jon-62

    2 Intern

    319 Posts

    3627

    0

    Posted May 21st, 2021 07:00

    @Christian Otzipka  You're not alone.  I'd suggest reading this thread to see what others have done about it.

  • MigdalorGuy

    1 Rookie

    11 Posts

    3351

    0

    Posted July 21st, 2021 15:00

    What I don;t see int hat thread is a reference to the processor type. It's nopt clear to me that this problem exists across the 8940 spectrum for anything other than those with i9 processors. Can somneone confirm this. I was hoping to get an 8940 during the summer sale which is about to end, but seeing these comments put me off, and I am curious if this is truly across the spectrum or only with those using i9 processors.

  • lb11

    1 Rookie

    35 Posts

    3257

    0

    Posted July 26th, 2021 07:00

    i7 cpus run quite warm too.  My 11700 would hit 100+C and throttle at times running FS2020.  Stress tests would drive it to 100 and throttling in seconds.

    Replaced the pancake cooler (which I think would have been enough), beefed up the rear case fan, and added a front case fan.  I can’t make the CPU throttle anymore.

    (Next up, getting the Asus RTX 2060 to run a little cooler. But it’s not nearly as urgent an issue.) 

  • Knites

    1 Message

    3076

    0

    Posted August 11th, 2021 14:00

    Mine  throttles down too, I assume you have the non "k" processor that comes with the stock intel pancake cooler. I Blame Intel for this, just as much as dell for using it. If you search you will find some good upgrade ideas. However while I am waiting for parts (Fans and Cooler) I tried to help what was already there.  2 fairly poor 80 cm fans. (Exhaust and Cpu). They never seemed to spin up under load  and there is no way provided to adjust them. After Some searching I found software that lets me turn them up too 100% before I launch a game (App). And have not had a throttle down occur since. In fact it is rare to break into the 90c range. If I didn't have new fans in the mail, I might worry about over taxing the fans....

  • TripleAye

    1 Message

    0

    0

    Posted January 11th, 2024 20:37

    @Knites​ You're really not going to give the name of the software? What's the point in even mentioning it?