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LaughingJohn

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8 years ago

L

LaughingJohn

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33 Posts

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February 15th, 2019 03:00

ESIF(8.4.10501.6067) TYPE: ERROR MODULE: DPTF TIME 8707 ms

I get this event quite a lot in event viewer on my new Dell XPS 15 9570 (i9). I wondered whether there might a relationship to the high latency issue, and possibly the sound/keyboard issues?

From a bit of googling it appears to be related to the code that throttles the CPU at certain temperatures.

Any idea if there's anything I can do to fix it or is it some dodgy dell/intel code? Full Error:

ESIF(8.4.10501.6067) TYPE: ERROR MODULE: DPTF TIME 16419 ms

DPTF Build Version: 8.4.10501.6067
DPTF Build Date: Feb 16 2018 13:31:38
Source File: ..\..\..\..\Sources\Policies\ConfigTdpPolicy\ConfigTdpPolicy.cpp @ line 167
Executing Function: ConfigTdpPolicy::onBindDomain
Message: ConfigTdp not supported.
Participant: TCPU [6]
Domain: PKG [0]
Policy: ConfigTDP Policy [0]

  • L

    LaughingJohn

    1 Rookie

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    33 Posts

    6785

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    Posted February 15th, 2019 03:00

    P.S Where are all my carriage returns going?

  • L

    LaughingJohn

    1 Rookie

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    33 Posts

    6778

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    Posted February 15th, 2019 03:00

    It also happens on different lines in the C++ code:

     

    ESIF(8.4.10501.6067) TYPE: ERROR MODULE: DPTF TIME 8707 ms

    DPTF Build Version: 8.4.10501.6067
    DPTF Build Date: Feb 16 2018 13:31:38
    Source File: ..\..\..\..\Sources\Policies\ConfigTdpPolicy\ConfigTdpPolicy.cpp @ line 354
    Executing Function: ConfigTdpPolicy::synchronizeConfigTdpPlatformSettings
    Message: ConfigTdp not supported.
    Policy: ConfigTDP Policy [0]

    ESIF(8.4.10501.6067) TYPE: ERROR MODULE: DPTF TIME 11330 ms

    DPTF Build Version: 8.4.10501.6067
    DPTF Build Date: Feb 16 2018 13:31:38
    Source File: ..\..\..\..\Sources\Policies\ConfigTdpPolicy\ConfigTdpPolicy.cpp @ line 311
    Executing Function: ConfigTdpPolicy::onOperatingSystemConfigTdpLevelChanged
    Message: ConfigTdp not supported.
    Participant: TCPU [6]
    Domain: PKG [0]
    Policy: ConfigTDP Policy [0]

  • M

    MolMek

    1 Message

    6583

    0

    Posted March 31st, 2019 15:00

    Ditto, here. First occurred after installation of Dell Power Manager Service 3.2.0 on 3/30/2019, but given the newness of the laptop (Precision 7530, i9), there's insufficient data to even insinuate cause-effect relationship. MM
  • D

    DKNumber5

    1 Message

    6333

    0

    Posted June 15th, 2019 22:00

    I have the same issue. My lap top is a Precision 7730, i9 and the error was not there in the beginning.

    Not sure if it started after a BIOS update or windows update.

    ESIF(8.4.10501.6067) TYPE: ERROR MODULE: DPTF TIME 27586 ms

    DPTF Build Version: 8.4.10501.6067
    DPTF Build Date: Feb 16 2018 13:31:38
    Source File: ..\..\..\..\Sources\Policies\ConfigTdpPolicy\ConfigTdpPolicy.cpp @ line 311
    Executing Function: ConfigTdpPolicy::onOperatingSystemConfigTdpLevelChanged
    Message: ConfigTdp not supported.
    Participant: TCPU [5]
    Domain: PKG [0]
    Policy: ConfigTDP Policy [0]

  • M

    m66rus

    1 Message

    5236

    0

    Posted March 14th, 2020 01:00

    Yes, my son has the same issue with the DELL XPS 9570 i9.

    It hangs on a regular basis and he has to restart to his laptop. I brought the laptop for him when he got his first job last year but perhaps should have gone for a cheaper and more reliable brand.

    Any suggestions would be welcomed

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