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xps13user28

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3 years ago

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xps13user28

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5 Posts

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6062

March 9th, 2022 00:00

Failing to install win 10, drivers missing

Hi,

Just received an XPS 13 9310 with Ubuntu pre-installed. Intended to install Win 10 on it and be on my way, but spent the past 2 days failing to do so.

It seems that it is a common issue for XPS laptops to fail to recognize some part of the hardware and Windows being, well, Windows, gives no information as to which driver it is missing. The Intel Rapid Storage seems to be a common identified culprit though.

Things I've tried:

- https://www.dell.com/community/Inspiron-Desktops/Windows-USB-Clean-Install-A-media-driver-your-computer-needs-is/td-p/7320485

- https://www.dell.com/community/XPS/XPS-13-9380-Windows-10-install-missing-media-driver/td-p/7381912

- https://www.dell.com/community/XPS/Another-year-another-try-missing-media-driver-on-windows-10/td-p/7548246

Extracted all of https://www.dell.com/support/kbdoc/en-us/000182433/xps-9310-windows-10-driver-pack onto a second drive, most are deemed "incompatible" by Windows, save for a few. All of the ones in the "storage" folder are not compatible. 

Tried these (extracted ofc) https://www.intel.com/content/www/us/en/download/19512/intel-rapid-storage-technology-driver-installation-software-with-intel-optane-memory-10th-and-11th-gen-platforms.html, no better.

Tried to modify my boot.wim (successfully) and install.esd (unsuccessfuly) to bundle the drivers with DSIM, but I can't get an install.wim from the install.esd. Error 13, data corrupted (another great windows error message).

Contacted Dell Support through who basically told me off "Your purchase a device with Ubuntu, no support for Windows install, bye".

Yes, secure boot is disabled, as is RAID (AHCI/NVMe is enabled). I'm using an accessory with USB 3.0 ports for the USB keys, as I don't have USB C usb keys. Thunderbolt options are enabled in the BIOS. The M.2 PCIe SSD is found in the BIOS as well.

Any idea?

 

 

 

 

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