I have a G3 3779 17" laptop, just over 2 years old.
When I leave it unplugged from the power outlet overnight, it shows a warning when starting up the next day. Something about the DC power not recognised. I can`t remember exactly. It starts no problem so it`s just a bit annoying.
At £1000 for the laptop, I`d expect the battery pack to last a bit longer. Especially when it`s almost never used on battery power.
I suspect message says AC adapter type is not determined or not recognized by computer. Check status of the AC adapter in BIOS to see if it's being detected.
Note: If adapter isn't detected, the computer will continue to receive power but will not charge the battery.
1. Power off computer
2. Power on computer, quickly start tapping F2 key continuously until you see BIOS menu.
Please remove the battery and ac adaptor. Then press and hold the power button for 15 seconds. Now wait for 2 minutes. Please reconnect the battery and ac adaptor and power on the system
You wrote "I tried F2 but couldn`t see anything on adapters. The 130W AC battery is in perfect condition though. It charges just fine"....
The status of the AC adapter in BIOS should be listed in Battery Information. If you see AC adapter (130W) listed in BIOS and the battery is charging to 100% then it's a good chance nothing is wrong with adapter or battery.
Note: Please wiggle the adapter's end while checking the status of the adapter. This step will help determine if indeed the DC Jack is damage.
LSUFAN51
6 Operator
•
6519 Posts
•
26687 Points
571
0
Posted October 27th, 2020 06:00
' Something about the DC power not recognised. I can`t remember exactly '
---------------------------------------------------------
I suspect message says AC adapter type is not determined or not recognized by computer. Check status of the AC adapter in BIOS to see if it's being detected.
Note: If adapter isn't detected, the computer will continue to receive power but will not charge the battery.
1. Power off computer
2. Power on computer, quickly start tapping F2 key continuously until you see BIOS menu.
How to Troubleshoot AC Adapter Issues | Dell US
Also,
How to Check Battery Health Status on Dell Laptops | Dell US