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Headset - microphone not working
I cannot get my Dell XPS 9360 to recognise an external microphone on my headset. I can get audio output through the device but cannot get the microphone to work - it defaults to the in built laptop microphone.
Things I have tried:
- Connect headset via 3.5mm (combo) jack
- Select the "Headset" option on the Waves Audiomaxx pop up
- Check that the microphone is not disabled, muted etc.
- Updated my Realtek Audio driver via the Dell driver update site to (6.0.8895.1)
- Tried to change the input in Windows 10 Audio settings, but only "Microphone Realtek Audio" is an option
I cannot get other in-line microphone headphones to work either. Any suggestions or fixes!?
Correct, there is no specific "Headset" in the recording tab for my Razer 3.5mm headset connection. My understanding is that the Realtek Microphone option should work when I select headset in Waves AudioMaxxx Pro. However, I do see it when i use my bluetooth headphones (not the headset in question).
I can then select the "Headset" option in Waves - which changes the output to the headset. But the microphone is not recognised - no input seen.Since the XPS-9360 only has one 3.5mm audio jack, that means that only headsets with 4 contact-bands will work. An example is the one from your smartphone that has both stereo-earbuds and a mono-mic.
Dell Rockstar
Microsoft Windows and Apple iOS Developer (Retired)
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bacillus1
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Posted August 13th, 2020 07:00