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droidus91

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droidus91

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February 8th, 2021 15:00

Laptop Screen Turns off while using

I have a Dell XPS 9550 running Linux (Ubuntu).  I notice occasionally/randomly, my xps 9550 laptop screen will shut off while I am working on it.  I have an external dell monitor plugged in via the HDMI port.  How do I figure out if it is a bad screen, a hardware issue, or an OS issue? 

  • A

    AdrianG001

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    Posted February 9th, 2021 06:00

    This issue may occur due to the power option settings. Please follow the steps below to check the power options.

    • Click on Start> Control panel> Power options.
    • Under 'Select a power plan' choose the option 'Balanced'.
    • Click on Change plan settings.
    • Change the 'Turn off the display' settings to Never both on battery and adapter.
    • Also check the time it takes to put the computer to sleep, you can either increase the time or select it as never according to your requirement.
    • Click on 'Save changes'.

    Please check if the issue is reoccurring.

  • N

    nanaQhuacy

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    Posted June 23rd, 2021 08:00

    Excellent procedure breakdown AdrianG001. However, there is that small issue of him running Linux (Ubuntu I think it was). Your procedure is valid for Windows, I guess.

  • S

    sjbu

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    Posted April 24th, 2022 05:00

    I'm running into the exact same issue, is there any solution for Ubuntu?

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