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byloll2022

updated

4 years ago

0

2054

June 1st, 2022 08:00

Logitech C920 and Dell docking station

Can you please help as the computer (XPS 13") plugged into the dell docking station isn't recognising the camera ?

 

  • XPS_Man

    7 Practitioner

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    Posted June 1st, 2022 19:00

    which dock ?? 
    exact model name of your XPS ??

    and is it recognizing other USB device in the same  dock such as mouse /Keyboard

     

  • 803

    0

    Posted June 1st, 2022 22:00

    Thanks

    Its a Dell XPS 9370

    And a Dell WD 19

    Yes other Bluetooth mice and keyboards work fine 

  • 775

    0

    Posted June 7th, 2022 05:00

    Thanks

    Its a Dell XPS 9370

    And a Dell WD 19

    Yes other Bluetooth mice and keyboards work fine 

  • XPS_Man

    7 Practitioner

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    Posted June 7th, 2022 11:00

    The device should be plug and play and shouldn't require any drivers. 

    Try plugging in the device directly to computer using USB C to USB A or another laptop. 

    Try these apps from Logitech

    https://support.logi.com/hc/en-au/articles/360024849133--Downloads-HD-Pro-Webcam-C920