Start a Conversation
UNSOLVED

Kasra1988

updated

2 years ago

K

Kasra1988

1 Rookie

•

2 Posts

•

2 Points

0

493

August 28th, 2024 02:50

Touchbar is completely gone!

The touch-bar of my XPS 13 plus has stopped working when windows/firmware got updated. It's very annoying and I'm not able to use the functional keys. No firmware update has been released.

If anybody know how to address this issue, I would be grateful.

  • N

    niko_ke

    6 Operator

    •

    817 Posts

    •

    38 Points

    0

    0

    Posted August 28th, 2024 07:58

    You can check in the BIOS to see if the touch function is disabled.

  • K

    Kasra1988

    1 Rookie

    •

    2 Posts

    •

    2 Points

    0

    0

    Posted August 28th, 2024 16:54

    @niko_ke​ How can I do that? because the touchbar is off and I am not able to use neither delete nor esc button.

  • N

    niko_ke

    6 Operator

    •

    817 Posts

    •

    38 Points

    0

    0

    Posted August 29th, 2024 00:47

    Turn on the computer and press F2 to enter BIOS, then find the touchpad switch in the screen options.

  • E

    ejn63

    12 Elder

    •

    31444 Posts

    •

    155059 Points

    0

    0

    Posted August 29th, 2024 13:54

    @Kasra1988​ 

    Power off and with the system powered off, hold the power button for 30-60 sec.  


    Then try powering on again.

Dell Support Resources

Latest Solutions

View More