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yurec-rs

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3 years ago

YR

yurec-rs

1 Rookie

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8 Posts

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2140

March 2nd, 2023 04:00

XPS 17 9710 - NVIDIA Platform Controllers and Framework - error code 31

Hi,

 

There is a problem with NVIDIA Platform Controllers and Framework device.

Windos can't load driver for this device.

Windows 11, BIOS 1.17.0

 

Does somebody know how to fix this issue?

 

 

  • Mary G

    6 Operator

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    20095 Posts

    1257

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    Posted March 2nd, 2023 05:00

    Laptop drivers are customized by Dell and even updated by Dell. Get the Dell drivers instead of Nvidia's.

  • yurec-rs

    1 Rookie

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    8 Posts

    1041

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    Posted March 20th, 2023 12:00

    I have tried a clean install from dell's site and the issue still exists.

  • 1006

    0

    Posted March 23rd, 2023 14:00

    My brother found the solution. It turns out that turbo boost 3 (processor overclocking) and nvidia boost cannot work on this computer at the same time. you can turn off turbo boost 3 in the bios, after which this nvidia thing will work. in the description of turbo boost 3 in bios it is written about it.

  • SourdineBol

    1 Rookie

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    6 Posts

    615

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    Posted May 22nd, 2023 01:00

    it works, great! But will this affect how it works?

  • TejasKat

    1 Rookie

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    2 Posts

    237

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    Posted July 13th, 2023 00:00

    My 9710 came with it.

    Error code: nvpcf.sys

    Just started late Tues night, 7-11-23. 

    I cannot get anything to work. I was able to get Safe Mode one time. I've had to enter the ridiculouy long MS key over 50 times. 

  • TejasKat

    1 Rookie

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    2 Posts

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    Posted July 13th, 2023 00:00

    I haven't changed any setting, in that category, since I bought the 9710 new. Just all of a sudden the laptop will not open. I keep getting the error code nvpcf.sys

  • dieteradbc

    2 Intern

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    13 Posts

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    Posted July 23rd, 2023 03:00

    I had the same BSOD for a couple of days due to nvpcf.sys with endless reboots and errors on drive.

    I've renamed nvpcf.sys to anything else and then boot was possible again.

    Additionally, since at least 6 months I had the Error-code 31 on "Nvidia platform controllers and framework" as well and had lenghty discussions with Dell Pro-Support. Endless reinstallation of NVidia drivers didn't help as well.

    Today, I have solved both issues together by completely deinstall NVidia drivers with DDU (Display Driver Uninstaller), but interesstingly it left some NVidia in Device Manager after reboot. Then I manually deinstalled via Devicemgr everything that had Nvidia in it's name like a second "Nvidia platform controllers and framework".
    You should do this in Safe-Mode.
    Now, after normal reboot, all drivers were automatically installed after a few minutes and now even "Nvidia platform controllers and framework" has been loaded without error.