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Siutin

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6 years ago

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Siutin

18 Posts

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1704

May 31st, 2020 19:00

XPS 9300 hang issue

Found this new issue after fixed the others. The XPS will hang randomly and you can find below error in event log: module exceeds resource budget failed to allocatefwcps.

Did a Google search and hope this fix will work https://www.dell.com/community/XPS/Dell-XPS-13-7390-eGPU-refuses-to-work/td-p/7502651 

 

Annotation 2020-06-01 102711.png

  • madvik

    4 Posts

    1503

    0

    Posted June 1st, 2020 01:00

    Hi, i have 9300 i7, 16 gb, 512 ssd, fullhd and i am having same issues

    I went to the link you provide, and did not found any solutions

    Can you describe it here?

  • Siutin

    18 Posts

    1408

    0

    Posted June 1st, 2020 02:00

    check the post by cammj86@04-23-2020 02:39 PM. 

    My machine was not hanged after changed the setting.... still crashed once and flicking (but able to recover after a few seconds) after connected to the LCD display.

    https://www.dell.com/community/XPS/Dell-XPS-13-7390-eGPU-refuses-to-work/m-p/7546694/highlight/true#M60039

    I managed to sort the problem of the eGPU out myself after days/weeks of effort (it has something to do with the power management functionality on the Dell XPS 13 7390 which is only sorted by changing the windows power plan to disable PCI Express Link State Power Management), this will enable you to connect the eGPU flawlessly. 

    Saying that, there are now some weird downsides of using a custom power plan in Windows. Sometimes I boot the computer from sleep in to an unresponsive state, sometimes I boot the computer and have it only display a weird white distorted square on the screen. Without proof, I somewhat suspect Dell has made some power management compromises in order to ship this laptop as one of the first ice lake laptops. Regardless, having the eGPU work, these side effects are liveable (that's a really interesting thing you have to say after purchasing a laptop worth $3,000, you would hardly call it a premium experience).

  • AdrianG001

    6 Operator

    3958 Posts

    1489

    0

    Posted June 1st, 2020 02:00

    Have you use " Dell Update " utility to update the BIOS & Thunderbolt Controller

     
  • madvik

    4 Posts

    1479

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    Posted June 1st, 2020 03:00

    i updated everything (bios 1.0.11 incl)

    Strange thing is, that i bought 2 equal laptops and only one has problem

    I reinstalled windows 4 times, last time i just cloned partition C from another one same laptop

    Laptop hungs aprr. 1 time per 2 hours, no bsods, a lot of "failed to AllocateFwCps" in system log and sometimes asf2 error in bios log

     

     

  • madvik

    4 Posts

    1441

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    Posted June 1st, 2020 06:00

    Additional info:

    max chance to hung laptop (70%) - plug charger or any usb device

    in other cases - laptop hungs  in any minimal usage, i can run sisoftsanda test, and anything is ok, but then just web browsing -  and laptop hungs

     

  • 1323

    0

    Posted June 11th, 2020 07:00

    Same problem here.

  • madvik

    4 Posts

    1332

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    Posted June 11th, 2020 07:00

    disabling "c state" in bios helped with issue of hunging laptop But problem with asf2 error in bios still exist When i restart pc - pc just powered off. I try to turn on, but after 3 sec pc turns off. After 3-5 times pc is booting on normally. Each of this 3-5 times - new row in bios logs with asf2 error "failed to AllocateFwCps" is still exist