Uninstall SA * Right click the Start menu button and select Control Panel
* Under Programs, select Uninstall a program
* In the list of programs, locate and select Dell SupportAssist
* At the top of the window, select Uninstall
* When done, look for Dell SupportAssist Agent, Dell SupportAssist Update Plugin, and Dell SupportAssist Remediation. If found, select Uninstall （如果你电脑里有这些软件也要卸载： Dell SupportAssist Agent, Dell SupportAssist Update Plugin, and Dell SupportAssist Remediation）
* When done, restart the PC
How to delete the older SA snapshot files after uninstalling SA （发现有就删掉，没有就不用，我的没有snapshot这个文件） * Click the Windows icon * Type file * Click File Explorer * Click View * Add a check to Hidden items * Open C:/ProgramData\Dell\SARemediation\SystemRepair\SnapShots * Press Ctrl A to highlight all * Click Delete on the keyboard
Reinstall SA * Go here to download SupportAssist * Click, "Download SupportAssist" * On the bottom of the browser, click Show all * Click Show in folder * Right click SupportAssistInstaller, left click Run as administrator. Follow the prompts * When finished, restart the PC
big salt
1 消息
0
2022年10月3日 03:00
我也有这个问题，
Westernhiller
1 消息
0
2022年10月17日 21:00
我也是supportassistant卸载后无法安装，请把解决方案发我 . TOS76>
System Model: Inspiron 7590
BIOS: 1.16.0 (type: UEFI)
JackYi
5 消息
0
2022年10月30日 20:00
同样的问题，已经解决了。
So，我用这个办法我解决这个问题 (英语哦，懒得翻译）：
Uninstall SA
* Right click the Start menu button and select Control Panel
* Under Programs, select Uninstall a program
* In the list of programs, locate and select Dell SupportAssist
* At the top of the window, select Uninstall
* When done, look for Dell SupportAssist Agent, Dell SupportAssist Update Plugin, and Dell SupportAssist Remediation. If found, select Uninstall （如果你电脑里有这些软件也要卸载： Dell SupportAssist Agent, Dell SupportAssist Update Plugin, and Dell SupportAssist Remediation）
* When done, restart the PC
How to delete the older SA snapshot files after uninstalling SA （发现有就删掉，没有就不用，我的没有snapshot这个文件）
* Click the Windows icon
* Type file
* Click File Explorer
* Click View
* Add a check to Hidden items
* Open C:/ProgramData\Dell\SARemediation\SystemRepair\SnapShots
* Press Ctrl A to highlight all
* Click Delete on the keyboard
Reinstall SA
* Go here to download SupportAssist
* Click, "Download SupportAssist"
* On the bottom of the browser, click Show all
* Click Show in folder
* Right click SupportAssistInstaller, left click Run as administrator. Follow the prompts
* When finished, restart the PC
就这样解决了，顺利重装support assist最新版。
Source: https://www.dell.com/community/SupportAssist-for-PCs/SA-uninstall-reinstall/td-p/6056368
Wyj123
1 消息
0
2022年10月31日 19:00
Erson_eee
1 消息
0
2022年11月11日 05:00
qqq97
2 消息
0
2023年4月23日 05:00
我也遇到了相同的问题，这是我的电脑的相关信息，请告知我如何解决，谢谢，我的邮箱是850388637@qq.com
Jack Smith_291
2 消息
0
2023年9月10日 08:30
@DELL-Cares 你好，我也有同样的问题，机器服务编号B64RBV2，邮箱zilong0002@qq.com,能不能给我也发一下？