UNSOLVED
Alienware Amplifier Problem
Hi everyone, I have a problem with the Alienware Amplifier on startup.
When I turn on the PC it stops immediately as if the power was removed and switched on again ( the hardisk makes a strange noise when the power is removed.), identifying the external gpu that works correctly.
Can you help me?
-Alienware 13 R2 with 960m
-Alienware Amplifier with 980Ti (msi)
Alienware - Rodrigo
9 Technologist
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4398 Posts
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Posted April 13th, 2018 13:00
Hi,
Send me your Service Tag in a PM, so we can look further into this.
LinkRS
1 Rookie
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43 Posts
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Posted April 9th, 2018 10:00
Hi pullecalo,
I *think* I understand your question/problem. When the Graphics Amplifier is attached, the system will power on, detect that the Amplifier is connected, and then disable the onboard discrete GPU, and then restart again. I have seen this take a couple cycles before the system finally powers up. Your HDD making a noise, is what would be expected if power is removed abruptly. IF the system starts to come up normally on the Amp and is working after a few seconds (I would say no more than 20 seconds), I wouldn't worry about it. If it is not coming up at all, and you are under warranty, you should phone Dell/Alienware :-)
Rich S.