This thread should work for testing and then clean-install build-up.

https://dell.com/community/Alienware-General/fixed/m-p/5627126/highlight/true#M128687

Does ePSA pass?

What version of AW-CC are you trying to install? AW-CC should be the very last driver/app-suite you install because it has to lay-down on top of everything else that is supposedly already working.

Yes passes epsa test. I already installed all drivers. I am trying to install version 4.8, i tried also with 4.0 , same result.

Without putting command center the computer works perfectly , i tried games all worked, but as soon as i install command center and reboot ,i get windows loading screen freeze , with the above mentioned error

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@rares22iunie wrote:

Yes passes epsa test. I already installed all drivers. I am trying to install version 4.8, i tried also with 4.0 , same result.

Without putting command center the computer works perfectly , i tried games all worked, but as soon as i install command center and reboot ,i get windows loading screen freeze , with the above mentioned error

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That sounds about right.

Maybe someone will chime-in on what version they are actually running on their Area51-R2 (with current Windows-10 64bit).

If this is a completely new and clean Windows install (as that link shows) ... and it's still doing this ... my guess would be a hardware problem. Maybe that is why it was so cheap? What doesn't work (other than the lights)  if you leave it uninstalled ?

Yes , it is a clean instalation , everything works perfectly . i tested my cpu several times ,and i played a ton of games ,everything works. The single thing that bothers me is that i can't change the light color after restart.

In short, everything work flawless except the Alienware CC problem.

Also when i install the Alienware CC, before restarting, i can run and use Alienware CC without any problem. As soon as first restart, it freeze and i have to clean install again or use a restore point.

I forgot to mention that i bought it with bios version A03 and far as i remember i had few restarts with Alienware CC installed. After updating to latest bios A13, this problem started to occur.

It wasn't so cheap. It was bought from a company with 6 month warranty and it was part of job lot (as far as i understood)

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@rares22iunie wrote:

 

1. Also when i install the Alienware CC, before restarting, i can run and use Alienware CC without any problem. As soon as first restart, it freeze and i have to clean install again or use a restore point.

2. I forgot to mention that i bought it with bios version A03 and far as i remember i had few restarts with Alienware CC installed.

3. After updating to latest bios A13, this problem started to occur.

 

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1. That's crazy.

2. Oh really. Well, I guess the AW-CC hardware was good (at least back then). On the Area51-R2, the MIO-Board hardware is very minimal ... since this (now fairly old) machine ... it was mostly "virtualized".

3. Interesting. Like I said, maybe someone with Area51-R2 running BIOS-A13 and Windows-10/64bit will chime in.

Too bad Area51-R2 doesn't include a version of ePSA-Diagnostics that properly tests MIO-Board hardware (like the old machines had). It sure helped with trouble-shooting.

Thanks , but i have a question do you know a method to downgrade bios ? 

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@rares22iunie wrote:

do you know a method to downgrade bios ? 

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Just the normal way ... if it's allowed.

I tried all ways inside windows 10 and with usb , it says i can’t downgrade.

@rares22iunie  hey got the same problem here but with Bios A14. I recently clean installed windows and when I install Alienware CC windows freezes in loading screen :/ and start rebooting. With Bios A02 It was running perfectly fine.

Have you managed to solve this issue?

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@arielalbo1 wrote:

 

I recently clean installed windows and when I install Alienware CC windows freezes in loading screen :/ and start rebooting.

 

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Strange.

What version of AW-CC are you trying to install?

What does Windows Reliability Report say went wrong?