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Portfoxdesign
3 Posts
0
832
July 24th, 2020 21:00
Alienware R17
Have an interesting one for you guys.
I've had my AWR17 for a few years now, bought it new and have never had an issue until now. I think it is related to the battery being on its last legs, but lately pressing the power button it doesn't power up, taking the power cable out and then pressing the power button it comes on. But also, if you have a couple of goes with the power cord connected it takes 3 or 4 goes before it finally starts.
Any thoughts?
I am think since the battery is just about done, that maybe the issue
Steve
What kinda computer model is it?
because the R17 isn’t a computer.
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!
Hi @Portfoxdesign strange things can happen when your main battery power is very low. Did you create your Win10 Battery Report? (Here) You may find that your problems go away after a new main battery is installed.
Belarc Advisor builds a detailed profile of your network inventory, missing Microsoft hotfixes, anti-virus status, security benchmarks, and displays the results in your Web browser. To get your computer profile, download Belarc Advisor from Here.
[This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]Run the ePSA diagnostics to find out your battery remaining health using the system information tab. Start by restarting the computer and clicking the F12 key and selecting ePSA diagnostic.
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!
Portfoxdesign
3 Posts
630
0
Posted July 25th, 2020 15:00
Thanks for the tip on the powershell command.
Yep, 17min by the 'Battery life estimate' on the report, disconnected the power and i get 5min before the 'connect power cord' message pops up.
New battery time.
Thanks for the help guys.
Hopefully it got fixed for you.
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!
Hi @Portfoxdesign, if you have a Dell Community solution that you are happy with, please remember to close your thread. Thank you.
[This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]
Portfoxdesign
3 Posts
690
0
Posted July 24th, 2020 21:00
Sorry, Alienware 17 R4