UNSOLVED

Thekakobilo

updated

5 years ago

1

2157

May 4th, 2021 01:00

m17 R3, various issues

Hello people,

Recently i bought Alienware m17 r3, bought it in December to be exact, and frankly its been nothing but trouble for me.

I have Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz[Cores 6] [Logical processors 12]
Nvidia RTX 2070 super 8 GB
16 GB ram
and 2x1 SSD 1TB

First off, I constantly had blue screens of death, until i fixed it by uninstalling some devices in Device manager which are listed under Other Devices (for some reason they  keep coming back, so i periodically have to uninstall them again. 

Then when I open Alienware command center, I get visual noise and and pixelated appearance of animations they  put in command center (those waveforms, smoke or galaxy effects, they added for cosmetic reasons).
Also when it happens not that loud, but distinct  screeching noise can be heard in the laptop ( it is not coming from speakers but from inside the case). This is also the case in very specific moments in game, sometimes on loading screens sometimes in menus ( never during actual gameplay), for example in Dead Space 3, it appears whenever I open BENCH for upgrading weapons. It doesnt seem to impact performance, but still the screeching sound comes every time without mistake. I don't mind it that much, but I fear that it is indicator that something might go wrong in the future.

However the biggest problem, I think, is the CPU Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz[Cores 6] [Logical processors 12]. All the way since first time I turned on my laptop, it registers really high temperatures.
Like idling at 50 - 80, and usually when gaming ( even with older games, like COD WWII) it is maxed out at 100. Even when I put fans at maximum and they sound like fighter jet.
I contacted support and they gave me the usual, that it is within manufacturer limit of 100c. Thing is my  3 years old Alienware 17 R4, never crossed 70 when gaming. I understand that it is technically within limits, but operating constantly at 100c will decrease CPU life span, and I don't feel like paying 2000 dollars for a laptop, every year.
Further, I think CPU is bottlenecking as when I play Warzone i get 90-100 at high details (with nvida dlss turned ON  to quality, raytracing and similar demanding features turned off) which , again, is similar to my 3 years old R4 (Nvidia 1070).
I think CPU is bottlenecking because, I turned on CPU and GPU time monitors, and GPU time is around 10ms, while CPU times is 20ms. I forgot to say overclocking is always off.
And finally what drives me crazy is the fact, that when i turn on COOL  fans mode in AW command center, the  temperature drops to 80c, and when I turn on Performance or Full Speed ( which are obviously supposed to be more agressive at cooling the laptop) it goes right back up to 100c.


If anyone has any input it would be much obliged, as at this point I am  pretty much at my wits and patience end.