Hello EdwardIPro,

First thing to try; Have you tried power off and reseat the bottom controller and check results?

From the SCv3000 and SCv3020 Storage System Deployment Guide - If you click Troubleshoot Initialization Error to learn how to resolve; What does it show you?

https://dell.to/3l2VUu2

Hello,  Dell -Charles R.

Thanks for the advice. We removed and put back the bottom controller from the chassis several times, it’s all pins - Ok, not bent!  We also removed and put back the RAM boards and flash card with OS (operating system), the controller is still in the state of constant "OS loading" blinking green. How do you think, maybe Flash card with OS can be damaged?  Is there any other way to diagnose the controller?

Thanks.

Hello EdwardIPro,

If you click Troubleshoot Initialization Error to learn how to resolve; What does it show you?

https://dell.to/3Hr90sU

Hello, Dell -Charles R.

After going to the link you requested "Troubleshoot Initialization Error", I get - when going to https://www.dell.com/storagehelp/dellstorageclient/18.1.20/ -

403 - Forbidden: Access is denied.

You do not have permission to view this directory or page using the credentials that you supplied.

Is there any other way to diagnose the controller?

Thanks.

Hello EdwardIPro,

Are these the steps you were following and have you tried going through the process again?

Reset a Controller to Factory Default

https://dell.to/3Rxe1o4

Please let me know.

you can contact with the bottom controller with a console cable, then let us know the boot log. 

Hello,  Dell-Charles R. https://dell.to/3Rxe1o4 - Sorry, this link is not opening. 

Hello, tianchou. Please, tell me, with which client I can get the load Log of the bottom controller? Thanks. 

Hello, Dell -Charles R.

After Reset a Controller to Factory Default,

we cannot initialize SCv3000. I want to read detailed bottom controller logs, but I don't know what software to use for this. On the advice of tianchou, we can connect to the controller, but we do not see the logs. Advise software please.

Thanks.

Hello EdwardIPro,

Maybe this link will work. Just wanted to see the results if you went through the process again.

Page 297

https://dell.to/3HDpldX