Hi @Channelss,

Can you check if all the drive's LED activity indicator are all lit green: https://dell.to/3Yi7yQc

Here's what you can do, power cycle all enclosures and controllers bringing the controllers online after 3 minutes if they have spinning disks, to allow the spinning drives to come online fully.

If the system still does not see disks, you could have bad modules, cables or midplane, begin troubleshooting piece by piece to determine what is failed.

What drives are you running in the storage?

Hey

All drives is Steady green: Drive is detected and has no faults

Do you have any idea to force reboot in SafeMode for reset ?

Hi @Channelss,

You can give this post reply by Rob,a try: https://dell.to/3l4FJfV

If this fails, you may need to contact the support to check and guide you to recover the storage.

I do not understand the link with a post that indicates how to turn off the storage.

Can anyone here help me?
I no longer have support for this product, which I paid very dearly for.
Dell is going to sell me a service for one of their products that no longer works, even though this product costs more than 30kEUR.
This is frankly inadmissible as a support policy.

Please help me !

Hello Channelss,

This Knowledge Base article describes the issue you are seeing.

You may need to log in, or create an account and log in, to see the article.

Article Number: 000137491

SC Series: SCv20x0 and SC4020 controllers continuously rebooting

https://www.dell.com/support/kbdoc/en-us/000137491

Attempt to restore the internal SAS ports to an "Up" state by reseating the controller in the chassis.

If that does not work you would need to call into Support and work with an engineer that can do a remote session with you.

If you do not have an active warranty you can ask about a Post Standard Support contract for support.

Thanks, maybe your url require a authorization

"This article requires permission. Find another item."

Hello Channelss,

Yes that is why I mention: You may need to log in, or create an account and log in, to see the article.

Do you see "Create an account" on the right-hand side of the page.

I already have a account and i try with it ?!

Hello Channelss,

Attempt to restore the internal SAS ports to an "Up" state by reseating the controller in the chassis.

If that does not resolve then you should, as Joey mentioned,  contact Support directly and have an engineer do a remote session to work with you.

The forum is not designed for this type of engagement. You need to work directly with Support

If you do not have an active warranty you can ask about renewing a warranty or Post Standard Support contract to work the issue.

You  can enter safe mode and run the initialize again at both controllers. If the disks is compatible with compellent, the count down will be stopped.  If you have any issue, let me know.