UNSOLVED
Delayed Again!
This is second R13 order and that was after I was told that my R12 was delayed due to a part shortage and decided to upgrade to the R13. My first R13 with the 3090 GPU was in confirmed status for three weeks before I was told there was going to be a two month delay. I canceled that order and downgraded to the 3080ti because I was told that it wouldn't be delayed. Wrong. I was told tonight that I had to consent to another two month delay or my order would be canceled, Again. This is ridiculous. Three times delayed for three different orders in less six weeks. I wish there was an option to see what parts are available and to build a PC from them without a delay.
I was just informed by Email that Dell is sorry about the delays and my only two options are to wait the extra three months or cancel my order. My first R12 order was canceled due to delays but I was told that the new R13 was going to be on time. But that was before the 3090 gpu part shortage. Then I was promised that if I downgraded to the 3080ti I'd get my order before Christmas. Now they want me to wait until March 12, a total of over five months of delays.
DELL-Cares
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Posted December 23rd, 2021 23:00
I get your point but do help us with the
DPID number or the order number to be able to check the status & be able to help you via PM.
-Anita
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoice
DELL-Cares
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27815 Posts
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652 Points
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Posted December 23rd, 2021 05:00
2/2
Once the order is placed, depending on the availability for parts, logistics, the product progresses in various stages
You could track your order via the link provided.
-Susanna
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoice