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Go to SolutionDell / Alienware Order Delay 2021
I wish I read this forum before ordering.
I've been a longtime fan of Alienware, ordering my 4th laptop over the last 10 years on 7/2, and the estimated shipping date was 7/19. Since ordering, the status never updated, so I contacted customer support on 7/19 when it was supposed to be shipping out. All they said was "the ship date is an estimate, and orders may be shipped BEFORE the estimated date". That was a bad sign, and sure enough, late last night I got an email saying the revised ship date is 8/6. I'm very skeptical that they'll be able to meet that target date, given everything I've seen from other posts here.
Dell's supply chain management is abysmal, and it's a shame that Alienware's brand name is being dragged down by this. For those interest in high-end laptops, there are a number of ASUS and Razer laptops ranked higher than Alienware by Tom's Hardware and PC Gamer. I haven't seen any sign of order delays, and Razer has a particularly impressive customer experience.
I spent nearly $4k on this laptop, and not knowing when I'll receive it is a big turn off. I hope this raises awareness and helps others avoid surprise delays like this.
DELL-Cares
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Posted July 27th, 2021 14:00
Hi,
Please follow your thread and private message us the details to avoid confusion with other customers.
Kiran J.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoiceKeeping the updates active, after being told that the laptop was shipped on 7/30 and a tracking label was created, I just received a notification that this is going to be delayed again, until 8/13.
At this point I'm going to just cancel my order, it's not worth all the delays and poor support.
DELL-Cares
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Posted August 4th, 2021 17:00
Hi,
Thank you for writing to us here & sharing the issue with the order.
I'll look into this for you & see what is holding the order.
Request you to share the order number, registered name.
I'll have this checked.
-Anita
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoiceI'm in the same boat. Ordered June 20th, with a ship date of August 2nd. They pushed it back to September on August 3rd.
Dell reps are quick to say "part shortage", yet their competitors HP, Apple, Asus, Razer etc are all able to ship as soon as they receive the order.
I will also be cancelling my order.
DELL-Cares
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Posted August 9th, 2021 17:00
Hi,
I've not heard from you on the reported issue. Do share the order number along with the registered name used for verification reasons by private message
I'll check & see what best can be done.
-Anita
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoiceDELL-Cares
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Posted August 9th, 2021 17:00
Hi,
I've not heard from you on the reported issue. Do share the order number along with the registered name used for verification reasons via private message.
I'll check & see what best can be done.
-Anita
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoiceHi,
I'm in the same bot, I ordered on July 9th and delayed for another month, i am told the parts delayed.
If the parts are delayed why orders are taking, if parts not available hold selling until backlog cleared.
Customers are not looking for estimated dates. Customers are looking the product should be in hand as promised dates, as we are all know COVID-19 changed the things all over the world.
Poor in Customer Service.
DELL-Cares
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Posted July 20th, 2021 12:00
Hi,
Your order is experiencing part shortage, and we do not yet have an estimated time for recovery. Apologies for the inconvenience caused.
Kiran J.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoice