UNSOLVED
Never Dell Again
This is my experience with DELL which will be the LAST for sure.
How does a consumer should feel about paying for expensive monitor and get it delivered to the wrong address 3 times ?
While tracking the order online., Had to call daily for a week ( Dell expect the consumers to drop their jobs, families and other life commitments ) agents returning attitude while i'm trying to engage in a civil conversation to rectify the issue, but after hearing im feed up with the situation and want to cancel my order they give you nothing but negative attitude.( and yes every one you talk to is a manager and he/she going to solve your problem right away)
after 2 weeks they agreed to cancel the order and refund ONLY when the monitor gos back to DELL and only then they'll issue the refund which will take 10 to 12 days ( as the professional Dell agent stated ) they have the tracking number which is what i have and they can see the parcel heading back to them ( which i called and confirmed with the courier and they said Dell are aware of that ) ... still waiting for the refund.
this happened in 2016 when i was in Australia, i ordering a monitor directly from Dell , 4 weeks later i call to check my order status they reply with ... the parts not in stock and the shipping will be postponed for a month, they didn't have any lever of professionalism to email or call to inform me as a consumer, I've never ever experienced such a poor unprofessional service.
i don't care whats your fan base Dell but you have the worse customer service / support I've ever experienced, your average consumers works hard for their money and deserve a better service, it is disgraceful that you only pay attention to the big clients you supply with massive deals and only then be accurate with your delivery, time and support.
after a year of emailing, calling and dell replying "with sorry for the inconvenience we totally understand " the laptop i paid for $3000 AU is still heating up during the simplest tasks that any old phone can do such as watching you tube and writing a doc on google, they've serviced it once and refused to address the issue that you can cook a thick steak on it cause of the heat. i had to move to work in canada cause of my work last year yet before leaving my country i called dell australia and i asked "before paying for the 3 years premium support " and they said yes it will be valid in Canada 100%. still same issues, same reply "sorry i understand emails" and the last customer service supervisor pretty much replied with " this is the way it is deal with it or bring it back to australia even tho you paid for the premium support". i am very sure ACT will not be pleased with that email when i go back to Sydney. aside from the fact service can be transferred between countries as long as Dell sell the same model in Canada, i fully paid extra $300+ or a premium service and i deserve the support not "fraud false advertisement like behavior ".
Dell-SreejithR
6 Operator
•
3398 Posts
603
0
Posted March 14th, 2019 10:00
Thank you for your message. I understand that your experience with us has been not good so far. However, let me assure that our customers are and will always remain our priority. We hope that we get a chance to turn around your experience with us.
I would be glad to investigate this & assist you further. For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Sreejith R) & send a private message with the order/ customer number, registered name & email address.