My husband and I recently bought a new Dell laptop. Less than a week after receiving it, it just stopped working. It would turn on and say it was running a repair but never move past the initial black screen. After over an hour on the phone with tech support we were told it was a Windows issue and they had to send us a drive to reinstall. A week later we get the drive and it’s still not working. After even more hours on the phone with tech support we’re told they can’t send us a new laptop because it’s a Windows issue and we have to send it back for them to “fix”. It’s a brand new laptop, it should work out of the box!! So now we are going to be almost a month with a $1,000 brick. I’d love to elevate the issue within customer service but they keep kicking us to tech support. Worst customer service I've ever experienced. My last laptop was an HP that lasted 10 years with no issues. After this experience I will never spend money on a Dell again!