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justin gray
2 Intern
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143 Posts
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2 Points
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3515
September 23rd, 2021 09:00
Environment statistics show errors or no data
I have a PE R230 running Windows 2019 and latest firmware with latest OMSA and ISM installed. In the 'Subsystem Health' section under environment it's not pulling any power information; all values are 0. The Temperature section shows accurate values. Other times the 'Subsystem Health' section shows "No Data Available".
At times, one or both (Power and/or Temperature) show an error; "Unable to complete the operation Get Realtime Temperature because the device did not respond". I'm not sure what's causing this. The connection seems to be good, as it's not reporting any other errors and other information is updating and I stay connected to iDRAC without any drops or disconnects.
The server has been rebooted numerous times, iDRAC reset, inventory refreshed, etc. No change.
Any suggestions on what might be the issue and/or how to resolve?
1572
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Posted September 23rd, 2021 19:00
Hi, you got all 3 of these version checked?
ISM _(Dell EMC iDRAC Service Module for Windows, v4.1.0.0)
OMSA_ Dell EMC OpenManage Server Administrator Managed Node for Windows, v10.2.0.0
idrac iDRAC 2.81.81.81
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Dell Technologies | Enterprise Support Services
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Posted September 23rd, 2021 20:00
Can you check whether iDRAC is showing power information? iDRAC will not show power details for systems with cabled power supply. Can you check whether your server have cabled power supply or redundant power supply?
1553
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Posted September 24th, 2021 08:00
Hello justin gray,
I see you have reset the DRAC. Did you use command line: racadm racreset
Try a flea power drain and check results:
Drain flea power (shut down, disconnect power cables and Network cables, hold in power button 20 seconds with cords removed). After flea power drain, system has to set for 3 minutes for DRAC to reset without any power plugged in, then plug in NIC and power but wait 2 minutes before power on to give DRAC time to initialize.
DELL-Charles R
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
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Posted September 24th, 2021 08:00
Yes, correct. Latest versions across the board.
1549
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Posted September 24th, 2021 09:00
I did an iDRAC reset via OMEnt several times. Also did a soft reset holding in the iDRAC button on the front for 30 seconds (power connected). I had also powered it down and removed plugs for at least 15 minutes before powering back up (several times). Did not hold in the power button under those conditions, but will try that, as well.
1552
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Posted September 24th, 2021 09:00
I'm not sure what you mean by "cabled power supply". It does not have a redundant power supply.
The iDRAC gui only shows voltages in the form of 'Good', so maybe actually values just aren't available. Seems odd, though.
I'm still stumped by the device not responding issues when OMEnt tries to read power and temp values.
1513
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Posted September 26th, 2021 22:00
If server does not have redundant power supply then it is a cabled power supply and iDRAC/OME will not be showing any power related data (Consumption, Reading etc.)
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Posted September 28th, 2021 09:00
I guess that would explain why no power readings are present.
However, I'm still faced with the random 'device did not respond' errors on both power and temp. It doesn't seem to happen on any devices except for this one:
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Posted September 28th, 2021 11:00
That was confirmed in my first and fourth post. Everything is the latest available version; BIOS, all firmware, iDRAC, OMSA and ISM.
justin gray
2 Intern
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143 Posts
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2 Points
1582
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Posted September 23rd, 2021 10:00
Trying to do some more troubleshooting. I see no packet loss or even latency when the "device did not respond" errors occur.
I'm beginning to wonder if my iDRAC module is going bad...