Hi,

I'll try to help you to solve this issue.

- You means OME for Openmanage Enterprise or Openmanage Essential ?

- What is the version of your OME installation ?

- What is the model of your FX server ?

- Is the 2.30 version expected for the IDRAC firmware ?

- Are you patching through a LAN or a WAN ?

- Is it an Internet (https://dell.to/3cKEb4o) or a local repository .

- have you check the OME logs for these update task and/or IDRAC logs?

Please share any screen that could help

I remain at your disposal

Regards,

Hi,

thanks for the below..

- You means OME for Openmanage Enterprise or Openmanage Essential ?

-----> Enterprise 

 - What is the version of your OME installation ?

-----> v3.4.1

- What is the model of your FX server ?

-----> its an FX2 chassis

- Is the 2.30 version expected for the IDRAC firmware ?

-----> yes

- Are you patching through a LAN or a WAN ?

-----> yes

- Is it an Internet (https://dell.to/3cKEb4o) or a local repository .

----->  local repository .

- have you check the OME logs for these update task and/or IDRAC logs?

-----> OME advises the install was successful, nothing in the chassis logs

thanks

Thank you for this replies.

About WAN or LAN, what is your network context? Is OME in the same network than the FX?

I ask you that because WAN isn't supported for upgrade.

Please let me know then I would investigate further.

Regards,

nonsense.. we've been patching over WANs for over 6 years.

Apologies for the misunderstanding, but what Stephane said is correct. The appliance is able to push updates out over the WAN, as you said (and from what I've seen, works fine for most), but it isn't something that is officially supported. That update uses TFTP and I've seen in WAN scenarios where sending the traffic through something like a load balancer or a firewall resulted in issues. I'm not saying that is necessarily the issue here, but it's a possibility you might investigate.