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Go to SolutionOME 2.5 - retrieving Warranty information - System.InvalidOperationException
It seems that OME 2.5 is no longer updating the warranty information.
OS : Widows 2012 R2
eventviewer error
An exception occurred while executing the update entitlements command.
System.InvalidOperationException: This operation cannot be performed after the request has been submitted.
at System.Net.HttpWebRequest.set_Proxy(IWebProxy value)
at A.c79c8de9bdea1ffd6f966bffbc9a5ba03.ca764db811c74db9ef938ce4855ef62e4(IWebProxy c6b779604249e71ed7152f97dfb0a4fc5, Collection`1 c50d08ca7b51998b4ddcae6d12447b98e, Guid c17e388d839db60d3e7eb853b6e2db027)
at A.c518f605bcb1006bfaf660bc9535384d4.c629f56ece384058e9647eb4bbcddcf55(List`1 c50d08ca7b51998b4ddcae6d12447b98e)
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Posted November 9th, 2021 11:00
GeertC,
What I would suggest is to restart OME services from General Settings and try the operation again. If it still doesn't work, please let me know.
DELL-Chris H
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#IWork4Dell
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Posted November 9th, 2021 22:00
Hi Chris,
Did the restart of the OME services , and also tried a full server reboot but still the same issue.
This is the error message
1416
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Posted November 10th, 2021 00:00
Hi @GeertC,
At the beginning of the post, you mentioned OM Essentials 2.5 no longer updating warranty info, was it working before on the previous version that you had? Did you update the OM Essentials to 2.5?
The error message from the screenshot seems unfamiliar to me, is it from OME? It seems to be an error about proxy, do you have proxy settings done in OM Essentials?
DELL-Joey C
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
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Posted November 10th, 2021 02:00
I have not recently upgrade to OME 2.5
But I also can't tell the exact point when the update warranty information stopped working.The screenshot is coming from the Windows Event Viewer "Dell OpenMange"
In OME I have not configure to use a Proxy (checkbox for proxy is unticked)
what would be URL/DNS name , used to retrieve Dell warranty information?
Grz,Geert
1404
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Posted November 10th, 2021 04:00
Hello Geert,
Could you please also check Warranty Update settings, regarding the follow instructions:
1. Click Settings → Warranty Notification Settings.
The Warranty Notification Settings page is displayed.
2.Under Warranty Update Settings, select Enable Warranty Updates.
3.the Update warranty every field, select the number of days to set the frequency at which the warranty updates are checked
4.the Next warranty update will be on field, select the date and time at which you want to check the next warranty updates.
5.Apply.
By default, the Warranty Update Settings is disabled.
Please ask me if you have any questions.
Maria Januszka
#IWork4Dell
Dell | Social Outreach Services - Enterprise
1396
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Posted November 10th, 2021 05:00
"Enable Warranty Updates", was already set
I have tried to Disable/Enabled , but still the same message.
I can actually trigger the Event Viewer error message by going to
Reports -> Warranty Information -> click refreshI also sometimes see the below message once in a while (still trying to figure out when it's triggered )
the URL https://downloads.dell.com/catalog is working when I try to open it from the OME server
It seems like OME thinks a proxy is configured, but in Settings -> General -> Use proxy Settings = not enabled1388
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Posted November 10th, 2021 06:00
When i configure a proxy in OME
i get the error (404) Not Found
(still validating if the error is related to our proxy or not, but for them moment i don't think it is)1326
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Posted November 15th, 2021 23:00
Thank you for the confirmation
DELL-Chris H
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Posted November 10th, 2021 06:00
GeertC,
Sorry for the delay, I was looking into the issue for you and realized that the reason is that OM Essentials can no longer pull warranty info. It goes to a warranty API that no longer works.
DELL-Chris H
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#IWork4Dell
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