UNSOLVED
Isilon x210 Re-Imaging
Greetings
We recently bought 3 x pre-owned X210 nodes along with 2 x Infiniband switches and are having a lot of set-up issues.
After we cabled everything up to the switches we switched all the nodes on to decide if we should start with whatever the last user had (probably not) or re-image and start again from scratch.
First (and consecutive) boots using the current set-up and we get stuck at the same spot every single time. This is where it hangs:
So we decided to bite the bullet and re-image OneFS. Followed the download instructions and first time tried 9.3.0.5. Then we that failed we tried an earlier version (JIC) of 9.2.0.1. Both failed with the same error message - one two different nodes (which is really weirding me out):
So, given that this is our first Isilon rodeo, can anyone suggest what we can try from here? We're trying to get official Dell support but as yet they have not managed to transfer the registration these nodes to us, therefore we can't get service or support of any kind. We're happy to wipe the entire lot and set up again.
Thanks
Nigel.
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Posted March 28th, 2022 15:00
Hey Josh
Yes, we are using the instructions from Dell as per my earlier post "Followed the download instructions and first time tried 9.3.0.5. Then we that failed we tried an earlier version (JIC) of 9.2.0.1."
As to how far we are getting - see the image above. They fail and hang at "Trying to mount root from ufs:/dev/mirror/root1.
Rgds
N/
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Posted March 28th, 2022 16:00
These steps to reset it may help, since they want it to operate without the cables connected. https://dell.to/3tLXDpF If you can’t get that far you may need to wait for the ownership transfer and phone support as they have some additional things that they can do.
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Posted March 28th, 2022 23:00
Thanks Josh
I wanted to try that but first can you confirm for me that we have to have had a successful boot in order to talk to the via the serial port? Or is the serial port "live" when we are powered on but not booted? If it's the former then we are back where we started.
I'm trying to discover if there is any difference to talking via the serial management port and simply having a monitor and keyboard connected.
I currently have a USB / serial adapter plugged in the first node and using 115200,8,1,N seems to get me nothing regardless of what arcane incantations I perform.
Thanks
Nigel.
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Posted March 29th, 2022 09:00
Hello Prosmart,
Here is a link to Isilon How to connect to the management port of a node. If this kb doesn’t allow you to connect to your management port, then you will need to get assistance for tech support to resolve this issue.
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Posted March 30th, 2022 22:00
We're trying to get official Dell support but as yet they have not managed to transfer the registration these nodes to us, therefore we can't get service or support of any kind.
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Posted March 31st, 2022 09:00
Hello Prosmart,
How long ago did you start the transfer of ownership?
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Posted March 31st, 2022 22:00
We first requested the transfer 8 weeks ago. Then support closed the ticket (for no reason). Then our account contact asked them to re-open it action it and get back to her (and us). Since then the silence has been deafening. I had really expected a more professional attitude from Dell TBQH. Not leaving us with a good feeling.
Rgds
Nigel.
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Posted April 1st, 2022 09:00
Hi @Prosmart
The issue you are facing is that the Isilon OneFS operating system is set, at a specific point of the boot process, to redirect the virtual console output to the serial port.
You are using a VGA cable+KVM to display the Isilon output... at a certain point of the boot process, no output is shown through the monitor. It all gets shown over serial.
Use a serial console at 115200, 8N1, and you should be able to view the full output.
Yama Nawabi
Integrated Media Technologies
DELL-Josh Cr
Community Manager
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9745 Posts
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44407 Points
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Posted March 28th, 2022 08:00
Hi,
Are you using these instructions to reimage from USB? https://dell.to/36QJIpi if so how far is it getting before it stops?